Voice Customer Support Associate - 24/7 Rotational Shifts

Firstsource; Louisville (KY); On-site; USD 19,000 - 28,000; Full time

Job summary

Firstsource in Louisville, KY is seeking a Customer Service Associate (CSA) – Voice to handle inbound and outbound calls, resolve inquiries, and provide accurate account information. You will update client systems and verify details while aiming for high customer satisfaction.

The role supports a 24/7 environment with rotational shifts and transport facilities where offered. Experience in voice-based customer service and a willingness to work flexible timings are preferred, with opportunities in

Qualifications

• Handle inbound and outbound customer interactions with professionalism.
• Provide accurate account/billing information and update systems accordingly.
• Verify/authenticate information per data protection standards.

Responsibilities

• Identify customer needs and promote relevant products/services.
• Maintain SLA compliance and call quality while protecting data confidentiality.
• Prioritize multiple tasks in a fast-paced 24/7 environment.

Skills

Customer service

Communication

Sales/Retention

Education

Undergrad with 1y exp

Job description

Firstsource in Louisville, KY is seeking a Customer Service Associate (CSA) – Voice to handle inbound and outbound calls, resolve inquiries, and provide accurate account information. You will update client systems and verify details while aiming for high customer satisfaction.

The role supports a 24/7 environment with rotational shifts and transport facilities where offered. Experience in voice-based customer service and a willingness to work flexible timings are preferred, with opportunities in