Voice Support Specialist - Customer Care & Retention

Firstsource-Solutions-1; United States; On-site; USD 28,000 - 36,000; Full time

Job summary

Firstsource Solutions is seeking a Customer Service Associate (CSA) — Voice to handle incoming and outgoing customer calls, provide accurate billing information, and resolve queries while upholding data protection and SLA standards.

You will update client systems, identify needs, promote relevant products or services where appropriate, and work in a 24/7 environment with rotational shifts; CEFR B1/B2 level English required.

Qualifications

• 1+ year of customer service experience desired.
• Voice/phone experience preferred.
• Experience in Sales/Retention/Customer Service is a plus.
• CEFR B1/B2 communication level required.

Responsibilities

• Handle incoming and outgoing customer calls, resolving queries and providing account/billing information.
• Update account information and client systems accurately based on requests.
• Verify and authenticate information per data protection standards before sharing.
• Identify customer needs and promote relevant products/services where appropriate.
• Maintain SLA compliance, call quality, and data confidentiality.
• Handle multiple tasks while prioritizing effectively.

Skills

Customer service

Phone handling

Communication

Data entry

Education

Undergraduate student

Job description

Firstsource Solutions is seeking a Customer Service Associate (CSA) — Voice to handle incoming and outgoing customer calls, provide accurate billing information, and resolve queries while upholding data protection and SLA standards.

You will update client systems, identify needs, promote relevant products or services where appropriate, and work in a 24/7 environment with rotational shifts; CEFR B1/B2 level English required.