Customer Support Representative 2

Firstsource; Louisville (KY); Presencial; USD 19.000 - 28.000; Jornada completa

Descripción de la vacante

Firstsource in Louisville, KY is seeking a Customer Service Associate (CSA) – Voice to handle inbound and outbound calls, resolve inquiries, and provide accurate account information. You will update client systems and verify details while aiming for high customer satisfaction.

The role supports a 24/7 environment with rotational shifts and transport facilities where offered. Experience in voice-based customer service and a willingness to work flexible timings are preferred, with opportunities in

Formación

• Handle inbound and outbound customer interactions with professionalism.
• Provide accurate account/billing information and update systems accordingly.
• Verify/authenticate information per data protection standards.

Responsabilidades

• Identify customer needs and promote relevant products/services.
• Maintain SLA compliance and call quality while protecting data confidentiality.
• Prioritize multiple tasks in a fast-paced 24/7 environment.

Conocimientos

Customer service

Communication

Sales/Retention

Educación

Undergrad with 1y exp

Descripción del empleo

About Firstsource

Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services.

Firstsource specialises in helping customers stay ahead of the curve through transformational solutions to

reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes.

We are trusted brand custodians and long-term partners to 100+ leading brands with presence in the US,

UK, Philippines, India, Australia, South Africa and Mexico. Our 'rightshore' delivery model offers solutions

covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking,

Financial Services & Insurance verticals.

Our clientele includes Fortune 500 and FTSE 100 companies

Job Title: Customer Service Associate (CSA) - Voice

Grade: H1/H2

Function/Department: Operations

Role Description: A CSA in this role handles incoming and outgoing customer calls related to the client's

business, delivering accurate information and resolutions while ensuring a high standard of customer

satisfaction.

Roles & Responsibilities

• Handle incoming and outgoing customer calls with professionalism, resolving queries and providing accurate account/billing information
• Update account information and client systems accurately based on customer requests
• Verify and authenticate information as per data protection standards before sharing
• Identify customer needs and promote relevant products/services where appropriate
• Maintain SLA compliance, call quality, and data confidentiality throughout
• Handle multiple tasks simultaneously while prioritizing effectively

Key Eligibility Criteria

• Flexible Work Timing (UK/US/AUS/IND)
• Rotational Weekly Offs
• Rotational Shift - 24/7 Environment
• Willing to work with transport facility provided at non-social hours
• Communication level at CEFR B1/B2 (process specific)

Qualifications

• Undergraduates with a minimum of 1 years' customer service experience will also be considered
• Prior voice experience (preferred)
• Experience in Sales / Retention / Customer Service (preferred)

Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask candidates for money at any stage. Please beware of fraudulent offers and verify all communication through official channels or @firstsource.com email addresses.