Customer Support Specialist

Insight Global; Hebron (KY); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading company is seeking a Customer Support Specialist to handle customer orders and develop relationships in Hebron, KY. This role involves processing customer inquiries, negotiating order terms, and maintaining high levels of customer satisfaction, all while working onsite in a fast-paced environment. Candidates should possess strong communication skills and a solid background in customer service, ideally in the automotive sector.

Benefits

401(k)

Medical insurance

Vision insurance

Qualifications

• 2-3 years of experience in a help desk or call center environment.
• Advanced skills in MS Excel and MS Outlook.
• Understanding of shipping terms and order management.

Responsibilities

• Answer incoming calls and provide professional sales support.
• Process and manage customer orders accurately.
• Negotiate delivery dates and ensure customer satisfaction.

Skills

Proficiency in MS Office Suite

Reliability

Problem-solving skills

Tools

SAP

AS400

Oracle

Job description

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Position: Customer Support Specialist

Start Date: ASAP

Location: 845 Lindbergh Ct, Hebron, KY 41048

Work Arrangement: Fully Onsite

Pay Rate: $21.26/HR

Duration: 12-month contract (possibility of ongoing/permanent)

Interview: One and done on Teams

Notes:

• The Call Center is open from 8 AM to 8 PM.
• Shifts for these candidates can be 10 AM-7 PM, 9 AM-6 PM, or 8 AM-5 PM (flexible).

Must Haves:

• 2-3 years of experience in a help desk, service desk, sales, or call center environment.
• Proficiency in MS Office Suite – advanced skills in MS Outlook and MS Excel.
• Experience using SAP, AS400, or Oracle:
• Order Entry/Order Management
• Understanding of shipping terms
• Strong reliability, ownership, and proactive problem-solving skills.

Plusses:

• Sales experience within a call center environment.
• Automotive industry experience.
• Experience using Salesforce and/or New Voice Media.
• Advanced MS Excel skills (v-lookups, pivot tables, conditional formatting).
• Experience with ERP systems (order side, not procurement side).
• Experience with MRP systems.

Day-to-Day Responsibilities: Insight Global is looking for a Sales Desk Professional for a commercial vehicle supplier in Hebron, KY. This position is client-facing and involves processing and managing customer orders and developing customer relationships. Responsibilities include negotiating and/or adjusting delivery dates with customers, ensuring continuity in supply, reporting customer order fulfillment, resolving logistic claims, and cooperating with production & material planning teams.

Daily Activities Breakdown:

• Answering inbound calls – 30%
• Responding to customer emails – 30%
• Adding orders, verifying inventory, verifying pricing, tracking information for orders, and entering data into SAP – 40%

Main Roles and Responsibilities:

• Answer incoming customer phone calls and provide professional first-class sales support.
• Receive and process orders on behalf of customers efficiently and accurately, provide order status updates, monitor customer orders, and negotiate and adjust delivery dates with customers.
• Work with customers to meet customer service fill rate goals and maximize customer satisfaction.
• Interface with customers and Key Account Managers to resolve issues affecting customer satisfaction and support key customer account activities.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative and Customer Service

• Industries

  Motor Vehicle Manufacturing and Wholesale Motor Vehicles and Parts

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Inferred from the description for this job

401(k)

Medical insurance

Vision insurance

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