Associate ProAssure Systems Specialist

Stryker; Concord (MA); On-site; USD 78,000 - 168,000; Full time

Job summary

Stryker is seeking an Associate ProAssure Systems Specialist to support the implementation and administration of Vocera solutions at customer sites. You will train nurses and clinicians, manage databases and devices, and provide on-site support to ensure effective use of the hands-free communication platform.

Primary work location is Bedford, MA, with responsibilities including troubleshooting, data integrity, and collaboration with customers to maintain sustainable training processes for new

Qualifications

• Bachelor's degree required or equivalent (6+ years of relevant work experience)
• Minimum 2 years clinical or healthcare IT experience
• U.S. Citizenship required

Responsibilities

• Support implementation and administration of Vocera solution on-site
• Train nurses and clinicians on hands-free communication product
• Manage Vocera databases, servers, devices, and data integrity
• Provide on-site end-user support and troubleshooting for Vocera systems
• Document issue status and resolutions in case management software
• Develop and administer end-user satisfaction programs per customer guidelines
• Collaborate with the customer to develop and administer end-user satisfaction programs and surveys.

Skills

Clinical HIT experience

Training and user support

Microsoft Office

Education

Bachelor's degree

6+ years relevant work experience

Tools

Microsoft Office Suite

Job description

As an Associate ProAssure Systems Specialist, you will support the implementation and administration of Stryker's Vocera solution. You will be the go-to resource for nurses and clinicians at the customer site to train them on our hands-free communication product. Your workflow knowledge, people skills and troubleshooting ability help us deliver on Stryker’s mission to make healthcare better.

Primary work location: 200 Springs Rd, Bedford, MA 01730

What you will do:

• Manage multiple Vocera databases and establish and document processes for maintaining data integrity; Work with clinical departments to keep various database entities current
• Manage Vocera servers including software updates, OS maintenance, backups, and collaborate with the customer on anti-virus, server monitoring and disaster recovery practices
• Manage Vocera devices: Maintain accurate inventory records, manage the RMA process and spares pool and document all processes
• Train users to use Vocera effectively; collaborate with the customer to establish, document, and deploy sustainable training processes for new hires, current employees, and refresher training

• Provide on-site support for reporting and resolving end user issues, including issues with Vocera equipment, database and training and answer end user questions
• Provide on-site support for troubleshooting, resolving, and reporting technical issues and collaborate with Vocera Technical Support and customer’s support organization to resolve technical issues
• Maintain clear documentation on status and resolution of issues using Vocera’s chosen case management software
• Collaborate with the customer to develop and administer end user satisfaction programs, including regular end user satisfaction surveys, per the customer’s guidelines

What you need:

Required:

• Bachelor's degree required or in lieu of degree, 6+ years additional relevant work experience; Preference will be given for degrees in Nursing, Business or IT
• Minimum 2 years clinical or healthcare IT (HIT) experiencerequired
• Must be a US Citizen

Preferred:

• Prior experience supporting clinical end users through rounding and training
• Experience with clinical workflow analysis and design
• Proficient with Microsoft Office Suite

United States of America Pay Ranges:

• USN: $77,700 - $129,500 USD Annual
• US5: $81,600 - $136,000 USD Annual
• US10: $85,500 - $142,500 USD Annual
• US15: $89,400 - $148,900 USD Annual
• US20: $93,200 - $155,400 USD Annual
• US30: $101,000 - $168,400 USD Annual

View the U.S. work location and transparency guide to find the pay range for your location.