Onsite Vocera Systems Specialist & Clinician Trainer

Stryker; West Virginia; Hybrid; USD 78,000 - 168,000; Full time

Job summary

Stryker is seeking an Associate ProAssure Systems Specialist to support the implementation and administration of the Vocera hands-free communication solution. You will be the go-to resource for nurses and clinicians at the customer site to train them on our hands-free communication product.

Primary work locations are onsite at 1 Medical Ctr Dr, Clarksburg, WV, with secondary sites in Huntington and Beckley.

Qualifications

• Bachelor's degree required or in lieu of degree, 6+ years additional relevant work experience.
• Minimum 2 years clinical or healthcare IT (HIT) experience required.
• US Citizen.

Responsibilities

• Manage multiple Vocera databases and establish and document processes for maintaining data integrity.
• Manage Vocera servers including software updates, OS maintenance, backups, and collaborate with the customer on anti-virus, server monitoring and disaster recovery practices.
• Train users to use Vocera effectively; collaborate with the customer to establish, document, and deploy sustainable training processes for new hires, current employees, and refresher training.
• Provide on-site support for reporting and resolving end user issues, including issues with Vocera equipment, database and training and answer end user questions.
• Provide on-site support for troubleshooting, resolving, and reporting technical issues and collaborate with Vocera Technical Support and customer’s support organization to resolve technical issues.
• Maintain clear documentation on status and resolution of issues using Vocera’s chosen case management software.
• Collaborate with the customer to develop and administer end user satisfaction programs, including regular end user satisfaction surveys, per the customer’s guidelines.

Skills

Clinical training

IT troubleshooting

Database management

Vocera systems

Education

Bachelor's degree

Tools

Vocera servers

Microsoft Office

Job description

Stryker is seeking an Associate ProAssure Systems Specialist to support the implementation and administration of the Vocera hands-free communication solution. You will be the go-to resource for nurses and clinicians at the customer site to train them on our hands-free communication product.

Primary work locations are onsite at 1 Medical Ctr Dr, Clarksburg, WV, with secondary sites in Huntington and Beckley.