VMI Specialist: Onsite Inventory & Customer Success Lead

Hodell-Natco Industries; Longmont (CO); On-site; USD 34,000 - 44,000; Full time

Benefits offered by this job

401(k) with match

Medical, Dental and Vision insurance

Paid time off

Professional development assistance

Employee Referral program

Job summary

Hodell-Natco Industries is seeking a VMI Specialist to lead the set-up, build, launch and flawless execution of the VMI program at the customer's site, delivering exceptional service and proactive account management.

You will partner with the customer's onsite leadership and Hodell-Natco's sales, operations, purchasing and sourcing teams to define requirements, monitor inventory, and drive continuous improvement while communicating clearly and professionally.

Qualifications

• HS Diploma/GED required, Associates or bachelor's degree in a related field preferred - equivalent work experience considered
• Minimum of 3 year related work experience in a customer facing position
• Prior team lead/supervisory/ experience a plus
• Working knowledge of Microsoft Office with ability to comfortably navigate our operations systems
• Industrial, manufacturing or distribution experience a plus
• Outstanding communication and interpersonal skills
• Superior time management skills

Responsibilities

• Provide an Exceptional Customer Experience by having and promoting a Customer First mentality
• Build strong relationships with our Customer to ensure set-up and service delivery standards are met/exceeded while serving as a consultative local partner to include providing expertise and developing trust and reliability at all levels of the Customer's organization
• Proactively seek Customer needs and translate/communicate them to our organization while coordinating the involvement of all needed company resources to ensure flawless execution at the customer's place of business
• Enter/ Communicate orders and quote requests in an expedient manner, to include follow-up in required timeframe
• Expedite sales orders and work with purchasing and operations teams on inbound product requirements
• Act as an advocate for the Customer – strive to constantly improve the buying, stocking & VMI execution experience with HNI
• Proactively utilize regular inventory trending report to effectively manage inventory
• Meet or exceed annual program maintenance & execution of the VMI program.
• Demonstrate consultative-level knowledge of Hodell-Natco product/service offerings
• Be willing to assist with warehouse and other support duties on behalf of the customers as opportunities arise

Skills

Time management

Detail oriented

Verbal & written communication

Active listening

Office & Excel skills

Systems navigation

Analytical thinking

Education

HS Diploma/GED

Associates or Bachelor’s degree

Equivalent work experience

Tools

Microsoft Office

Job description

Hodell-Natco Industries is seeking a VMI Specialist to lead the set-up, build, launch and flawless execution of the VMI program at the customer's site, delivering exceptional service and proactive account management.

You will partner with the customer's onsite leadership and Hodell-Natco's sales, operations, purchasing and sourcing teams to define requirements, monitor inventory, and drive continuous improvement while communicating clearly and professionally.