Vital Records Customer Care Specialist – Medical Stats

Triplenet Technologies; Seattle (WA); On-site; USD 31,845 - 45,355; Full time

Job summary

A local government service provider is seeking a Customer Service Representative in Seattle to support the public by processing vital records requests. This role demands strong attention to detail, confidentiality, and the ability to assist customers with professionalism in a fast-paced environment. Qualified candidates should have customer service experience and organizational skills. The position offers a pay rate of $28.02 per hour for a duration of 3-5 months.

Qualifications

• 1–2 years of customer service experience, preferably in a government, healthcare, or records environment.
• Experience handling confidential or sensitive information.
• Strong data entry skills with high accuracy.

Responsibilities

• Assist customers in person, by phone, and via email with requests for vital records.
• Process applications, collect payments, and issue certified copies accurately.
• Maintain strict confidentiality and safeguard protected personal information.

Skills

Excellent verbal and written communication skills

Strong attention to detail

Organizational skills

Cultural competency

Emotional intelligence

Education

High school diploma or equivalent

Associate degree preferred

Tools

Microsoft Office

Database systems

Job description

A local government service provider is seeking a Customer Service Representative in Seattle to support the public by processing vital records requests. This role demands strong attention to detail, confidentiality, and the ability to assist customers with professionalism in a fast-paced environment. Qualified candidates should have customer service experience and organizational skills. The position offers a pay rate of $28.02 per hour for a duration of 3-5 months.