Medical Customer Service Representative III SEA_LV

Triplenet Technologies; Seattle (WA); On-site; USD 39,000 - 41,000; Part time

Job summary

Triplenet Technologies is seeking a Medical Customer Service Representative III (SEA_LV) in Seattle, WA. You will assist the public with vital records requests, verify eligibility, process payments, and maintain data accuracy in a confidential government environment.

This role requires strong communication, attention to detail, and empathy when handling sensitive death records. 3–5 month duration with on-site duties at the downtown Seattle location.

Qualifications

• High school diploma or equivalent; associate degree preferred.
• 1–2 years of customer service experience, preferably in government, healthcare, or records environment.
• Experience handling confidential or sensitive information.
• Strong data entry skills with high accuracy.
• Ability to interpret policies, regulations, and eligibility requirements.
• Proficiency with Microsoft Office and database systems.

Responsibilities

• Assist customers in person, by phone, and via email with requests for vital records.
• Verify identity and eligibility requirements in accordance with state and federal regulations.
• Process applications, collect payments, and issue certified copies accurately and efficiently.
• Enter and retrieve data from vital records and case management systems.
• Explain policies, procedures, and legal requirements clearly to diverse populations.
• Handle sensitive situations with empathy, particularly with death records.
• Maintain strict confidentiality and safeguard protected personal information.
• Balance daily cash receipts and reconcile transactions.
• Respond to records research requests and provide information to partner agencies and the public.
• Ensure compliance with all applicable public records laws and departmental policies.

Skills

Verbal and written communication

Attention to detail

Data entry accuracy

Customer service

Confidential information handling

Teamwork

Empathy and professionalism

Microsoft Office

Policy interpretation

Education

High school diploma or equivalent

Associate degree preferred

Tools

Microsoft Office Suite

Database systems

Job description

Medical Customer Service Representative III SEA_LV

• Seattle, WA

Customer Service Representative – Vital Statistics

Position Summary:
The Customer Service Representative – Vital Statistics provides front-line support to the public by processing requests for certified birth, death, marriage, and other official records. This position requires strong attention to detail, confidentiality, and the ability to assist customers with sensitivity, professionalism, and accuracy in a fast-paced government environment.

Key Responsibilities

• Assist customers in person, by phone, and via email with requests for vital records.

• Verify identity and eligibility requirements in accordance with state and federal regulations.

• Process applications, collect payments, and issue certified copies accurately and efficiently.

• Enter and retrieve data from vital records and case management systems.

• Explain policies, procedures, and legal requirements clearly to diverse populations.

• Handle sensitive situations with empathy, particularly when assisting individuals requesting death records.

• Maintain strict confidentiality and safeguard protected personal information.

• Balance daily cash receipts and reconcile transactions.

• Respond to records research requests and provide general information to partner agencies and the public.

• Ensure compliance with all applicable public records laws and departmental policies.

Required Qualifications

• High school diploma or equivalent; associate degree preferred.

• 1–2 years of customer service experience, preferably in a government, healthcare, or records environment.

• Experience handling confidential or sensitive information.

• Strong data entry skills with high accuracy.

• Ability to interpret policies, regulations, and eligibility requirements.

• Proficiency with Microsoft Office and database systems.

Knowledge, Skills & Abilities

• Excellent verbal and written communication skills.

• Strong attention to detail and organizational skills.

• Ability to manage high-volume transactions with accuracy.

• Professional demeanor and emotional intelligence.

• Ability to work independently and as part of a team.

• Cultural competency and commitment to equitable service delivery.

Work Environment

• Office setting with frequent public interaction.

• May require standing at service counter for extended periods.

• Work involves exposure to sensitive and potentially emotional situations.

Key areas

• Ability to work in fast paced environment with multiple priorities.
• Standard office/computer technology skills required
• ½ hour lunch
• Lifting: at least 25 lbs

Required

• 3 Years Customer Service Experience

Desired

• HIPAA Training
• Medical environment background

Duration: 3-5 Months Location: Downtown Seattle Pay Rate: $28.02 per hour