Vital EMS Dispatcher — 24/7 Emergency Communications (Laurel, MD)

County Emergency Communications; Laurel (MD); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Certification support

Shift premiums

Job summary

County Emergency Communications in Laurel, MD seeks an Emergency Medical Dispatcher to support urgent medical responses by gathering caller information, confirming locations, and prioritizing incidents using approved protocols. Responsibilities include receiving illness/injury calls, obtaining critical details, applying dispatch procedures, coordinating ambulances, and documenting calls.

A high school diploma is required; CPR certification may be required; EMT/paramedic credentials are not

Qualifications

• High school diploma or equivalent required.
• CPR certification may be required.
• EMD certification/certification may be required depending on vacancy.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Skills

Active listening

Communication

Multitasking

Education

High school diploma or equivalent

Emergency Medical Dispatcher certification (where available)

Job description

County Emergency Communications in Laurel, MD seeks an Emergency Medical Dispatcher to support urgent medical responses by gathering caller information, confirming locations, and prioritizing incidents using approved protocols. Responsibilities include receiving illness/injury calls, obtaining critical details, applying dispatch procedures, coordinating ambulances, and documenting calls.

A high school diploma is required; CPR certification may be required; EMT/paramedic credentials are not