Visual Merchandising Store Lead

Uncharted; Oak Brook (IL); Hybrid; USD 30,000 - 37,000; Full time

Job summary

The Paper Store in Oak Brook, IL is hiring a Visual Department Manager to lead high-performing teams and execute compelling in-store visuals. You will manage payroll within budget, train staff, and ensure policy compliance while delivering a memorable customer experience.

The role requires strong leadership, multitasking, and proficiency with Microsoft Office and POS systems. Flexible scheduling and occasional store travel are expected.

Qualifications

• Previous experience in specialty retail is preferred.
• College degree preferred.
• Demonstrate an ability to multitask, while being attentive to customers.
• Ability to adapt to and embrace change.
• Proficient in using Microsoft Office and POS Systems.
• Ability to be mobile on the sales floor and/or stock room for extended periods of time.
• Ability to work a flexible schedule to include nights, weekends, and holidays.
• Ability to work well, and be a leader, in a team environment.
• Professional attire, demeanor, appearance and compliance to company dress code required.
• Possess the resourcefulness and initiative to problem solve, operate strategically, and act as a team builder.
• Ability to work autonomously while paying strong attention to detail.

Responsibilities

• Act as TPS Champion by modeling the GUEST service approach and delivering World Class Service.
• Greet and welcome every customer warmly and with enthusiasm.
• Understand customer needs by asking open-ended questions.
• Explain product features and benefits in relation to customer needs with in-depth product knowledge.
• Suggest additional items to build onto sales using effective selling techniques.
• Thank the customer sincerely and invite them to return and shop with us again.
• Build customer loyalty by being friendly, attentive and respectful of customers.
• Uphold a respectful work environment by modeling ethical behavior and maintaining confidentiality.
• Demonstrate the ability to make decisions with sound judgement in the best interest of customer, store team, and business.
• Demonstrate initiative to cross train in all departments to support bench strength in department leadership.
• Continually train and coach associates on merchandising/operational tasks and GUEST service standards.
• Lead and execute completion of company directives within appropriate time frames.
• Develop a strong relationship with the Visual Merchandiser and store leadership.
• Maintain awareness of current promotions and process them correctly at POS.
• Champion new product launches with product knowledge and sign updates.
• Ensure all communications are acted upon in a timely manner.

Skills

Multitasking

Leadership

Teamwork

Customer service

Education

College degree preferred

Tools

Microsoft Office

POS Systems

Job description

The Paper Store in Oak Brook, IL is hiring a Visual Department Manager to lead high-performing teams and execute compelling in-store visuals. You will manage payroll within budget, train staff, and ensure policy compliance while delivering a memorable customer experience.

The role requires strong leadership, multitasking, and proficiency with Microsoft Office and POS systems. Flexible scheduling and occasional store travel are expected.