Visual Department Manager

Uncharted; Oak Brook (IL); On-site; USD 30,000 - 37,000; Full time

Job summary

The Paper Store in Oak Brook, IL is hiring a Visual Department Manager to lead high-performing teams and execute compelling in-store visuals. You will manage payroll within budget, train staff, and ensure policy compliance while delivering a memorable customer experience.

The role requires strong leadership, multitasking, and proficiency with Microsoft Office and POS systems. Flexible scheduling and occasional store travel are expected.

Qualifications

• Previous experience in specialty retail is preferred.
• College degree preferred.
• Demonstrate an ability to multitask, while being attentive to customers.
• Ability to adapt to and embrace change.
• Proficient in using Microsoft Office and POS Systems.
• Ability to be mobile on the sales floor and/or stock room for extended periods of time.
• Ability to work a flexible schedule to include nights, weekends, and holidays.
• Ability to work well, and be a leader, in a team environment.
• Professional attire, demeanor, appearance and compliance to company dress code required.
• Possess the resourcefulness and initiative to problem solve, operate strategically, and act as a team builder.
• Ability to work autonomously while paying strong attention to detail.

Responsibilities

• Act as TPS Champion by modeling the GUEST service approach and delivering World Class Service.
• Greet and welcome every customer warmly and with enthusiasm.
• Understand customer needs by asking open-ended questions.
• Explain product features and benefits in relation to customer needs with in-depth product knowledge.
• Suggest additional items to build onto sales using effective selling techniques.
• Thank the customer sincerely and invite them to return and shop with us again.
• Build customer loyalty by being friendly, attentive and respectful of customers.
• Uphold a respectful work environment by modeling ethical behavior and maintaining confidentiality.
• Demonstrate the ability to make decisions with sound judgement in the best interest of customer, store team, and business.
• Demonstrate initiative to cross train in all departments to support bench strength in department leadership.
• Continually train and coach associates on merchandising/operational tasks and GUEST service standards.
• Lead and execute completion of company directives within appropriate time frames.
• Develop a strong relationship with the Visual Merchandiser and store leadership.
• Maintain awareness of current promotions and process them correctly at POS.
• Champion new product launches with product knowledge and sign updates.
• Ensure all communications are acted upon in a timely manner.

Skills

Multitasking

Leadership

Teamwork

Customer service

Education

College degree preferred

Tools

Microsoft Office

POS Systems

Job description

# Visual Department Manager0121 - Oak Brook, IL - OAK BROOK, IL 60523## OverviewSalary Range$22.00 - $26.75 HourlyPosition TypeFull Time## DescriptionDepartment Managers are responsible for providing customers with a unique shopping experience by utilizing the G.U.E.S.T. service approach. The Department Manager responsibilities also include: building and inspiring high-performing teams who achieve sales goals, managing payroll within budget, training staff in all areas of the store, executing and maintaining visual presentation standards, maintaining operational efficiencies, and holding the team/selves accountable for upholding The Paper Store mission statement, standards, and policies.**KEY RESPONSIBILITIES:*** Act as a TPS Champion by modeling the G.U.E.S.T. service approach, and consistently delivering World Class Service1. **Greet** and welcome every customer warmly and with enthusiasm2. **Understand** customer needs by asking open-ended questions3. **Explain** product features and benefits in relation to the customers’ needs by providing in-depth product knowledge4. **Suggest**additional items to build onto sales by utilizing effective selling techniques5. **Thank** the customer sincerely and invite them to return and shop with us again* Build customer loyalty by being friendly, attentive and respectful of customers* Uphold a respectful work environment by modeling ethical behavior, fostering open communication, and maintaining confidential information as required* Demonstrate the ability to make decisions with sound judgement, and in the best interest of the customer, store team, and business* Demonstrate desire to participate in training and development utilizing all training resources available* Demonstrate initiative to cross train in all departments to support bench strength in department leadership* Continually train and coach associates on merchandising/operational tasks, company expectations, and GUEST service standards* Lead and execute completion of company directives within appropriate time frames* Develop a strong relationship with the Visual Merchandiser, Hallmark Merchandiser, Store Team Leaders, District Manager and corporate partners* Maintain awareness of all current promotions and process them correctly at the Point of Sale* Champion new product launches by being the material expert in new product information* Ensure all marketing and promotion signage is up to date and placed correctly* Ensure all means of communication (Smart Sheet, email, etc.). are acted upon in a timely manner* After comprehensive training, performing ear piercings and providing a safe, sanitary experience in accordance with state, federal and CDC guidelines. (select locations)* Perform management functions as expected. This includes but is not limited to: opening and closing of the store, management functions on point of sale, managing the sales floor, coordinating break schedule, etc.* Assist the Store Team Leader with executing strategies to drive sales and customer loyalty through: Effective Sales and Service Leader behaviors, The Hallmark Crown Rewards Program, TPS customer capture, and store events* Complete all tasks/direction as directed by the Store Team Leader, Merchandiser or District Manager* Comply with all company policies and procedures**JOB REQUIREMENTS:*** Previous experience in specialty retail is preferred* College degree preferred* Demonstrate an ability to multitask, while being attentive to customers* Ability to adapt to and embrace change* Proficient in using Microsoft Office and POS Systems* Ability to be mobile on the sales floor and/or stock room for extended periods of time* Ability to work a flexible schedule to include nights, weekends, and holidays* Ability to work well, and be a leader, in a team environment* Professional attire, demeanor, appearance and compliance to company dress code required* Possess the resourcefulness and initiative to problem solve, operate strategically, and act as a team builder* Ability to work autonomously while paying strong attention to detail* Ability to be mobile on the sales floor and/or stock room for extended periods of time* Ability to lift and mobilize medium to large items up to 50 lbs., while utilizing appropriate safety techniques* Willingness to travel to new store openings, store remodels, etc.*The Paper Store is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, national origin, religion, sex, disability, age, veteran status, or any other classification protected by state, local or federal law.*