Visual Merch Lead: Inspire Style & In-Store Experience

H&M; Salisbury (MD); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Staff discount

Medical coverage

Dental coverage

401K

Commuter benefits

Vacation and PTO

Job summary

H&M in Salisbury, MD seeks a Visual Keyholder to lead garment presentation on the sales floor and in windows, driving the customer experience in line with brand standards.

You will work with the Department Manager to seize commercial opportunities, train and mentor staff, and ensure the Visual Identity is consistently implemented across all outlets. This hourly role emphasizes teamwork, flexibility, and delivering an inspiring shopping environment.

Qualifications

• Excellent customer service and communication skills.
• Able to stand for long periods and lift up to 20 pounds.
• Willing to work nights and weekends as required.
• Familiarity with visual merchandising principles.

Responsibilities

• Set garment presentation on sales floor and windows.
• Determine additional commercial opportunities with Department Manager.
• Execute floor moves and ensure alignment with brand guidelines.
• Maintain visual identity through mannequin styling and window displays.
• Provide direct and indirect customer service in line with H&M standards.
• Support store team with coaching and development.

Skills

Customer service

Store presentation

Team coaching

Flexibility

Physical stamina

Job description

H&M in Salisbury, MD seeks a Visual Keyholder to lead garment presentation on the sales floor and in windows, driving the customer experience in line with brand standards.

You will work with the Department Manager to seize commercial opportunities, train and mentor staff, and ensure the Visual Identity is consistently implemented across all outlets. This hourly role emphasizes teamwork, flexibility, and delivering an inspiring shopping environment.