Visual Department Lead — Elevate Customer Experience

The Paper Store; Orlando (FL); On-site; USD 48,000 - 60,000; Full time

Job summary

TPS Group Holdings LLC, including The Paper Store brand, seeks an experienced Department Manager for the Orlando area to lead store operations, greet customers, coach the team, and oversee merchandising and promotions. The role emphasizes service excellence, cross‑department training, and safe, productive store management.

You will drive sales through strong leadership, product knowledge, and a focus on customer loyalty while maintaining standards and collaborating with district leadership and

Qualifications

• Previous experience in specialty retail is preferred.
• Demonstrate an ability to multitask while being attentive to customers.
• Ability to adapt to and lead change.
• Proficient in using Microsoft Office and POS Systems.
• Ability to be mobile on the sales floor and/or stock room for extended periods of time.
• Work a flexible schedule to include nights, weekends, and holidays.
• Work well in a team environment and be a team leader.
• Possess the resourcefulness and initiative to solve problems and act as a team builder.
• Work autonomously with strong attention to detail.
• Lift and move medium to large items up to 50 lbs.
• Willingness to travel to new store openings and remodels.

Responsibilities

• Act as a TPS Champion by modeling the G.U.E.S.T. service approach and delivering World Class Service.
• Greet and welcome every customer warmly and with enthusiasm.
• Understand customer needs by asking open‑ended questions.
• Explain product features and benefits in relation to the customers’ needs with in‑depth product knowledge.
• Suggest additional items to build onto sales.
• Thank the customer and invite them to return.
• Be a TPS Brand Ambassador and build customer loyalty.
• Inspire and motivate the team daily with feedback and TPS recognition programs.
• Contribute to a positive work environment by modeling ethical behavior and confidentiality.
• Demonstrate sound judgement in decisions benefiting customer, store, and business.
• Commit to training and development using all resources.
• Initiate cross‑training across departments to support leadership bench strength.
• Train and coach associates on merchandising/operational tasks and TPS standards.
• Lead and execute company directives within time frames.
• Develop relationships with Visual Merchandiser, Hallmark Merchandiser, Store Leaders, and district/corporate partners.
• Maintain awareness of promotions and process them at the POS.
• Champion new product launches with product knowledge.
• Ensure marketing/signage is up to date.
• Communicate via Smart Sheet, email, etc. promptly.
• After training, perform ear piercings safely per guidelines (select locations).
• Perform store management functions like opening/closing and POS operations.
• Assist in strategies to drive sales and customer loyalty.
• Complete tasks as directed by Store Leader or District Manager.
• Comply with all policies and procedures.

Skills

Multitasking

Team leadership

Microsoft Office

POS systems

Customer service

Tools

POS Systems

Microsoft Office

Job description

TPS Group Holdings LLC, including The Paper Store brand, seeks an experienced Department Manager for the Orlando area to lead store operations, greet customers, coach the team, and oversee merchandising and promotions. The role emphasizes service excellence, cross‑department training, and safe, productive store management.

You will drive sales through strong leadership, product knowledge, and a focus on customer loyalty while maintaining standards and collaborating with district leadership and