Operations Department Manager

The Paper Store; Buffalo (NY); On-site; USD 60,000 - 80,000; Full time

Job summary

The Paper Store operates under TPS Group Holdings LLC and seeks a Department Manager to lead a high-performing team and deliver outstanding customer service. You will drive sales, manage payroll within budget, train staff, and maintain visual standards across the store.

Responsibilities include leading daily operations, ensuring promotional accuracy, and coordinating with district and corporate teams. The role requires flexibility to work nights, weekends, and holidays, and travel for

Qualifications

• Previous experience in specialty retail is preferred.
• Ability to multi task while attending to customers.
• Adapt to and lead change in a fast-paced store environment.
• Proficient in using Microsoft Office and POS systems.
• Mobility on the sales floor and in stock areas for extended periods.

Responsibilities

• Act as a TPS Champion by delivering World Class Service using the GUEST approach.
• Lead and motivate the store team to achieve sales goals and uphold standards.
• Manage payroll within budget and train staff across departments.
• Maintain visual presentation standards and operational efficiency.
• Open and close the store, manage POS and floor operations, and coordinate schedules.
• Collaborate with Visual Merchandiser, Store Leaders, and District Manager.
• Participate in product launches and ensure promotions/signage are current.
• Travel to new store openings or remodels as needed.

Skills

Retail leadership

Customer service

Team motivation

Problem solving

Multi-tasking

Adaptability

Communication

Attention to detail

Customer focus

Relationship building

Tools

POS Systems

Microsoft Office

Job description

TPS Group Holdings, a family of brands including The Paper Store, Uncharted and Gifts & More, is all about transforming daily routines into joyful escapes that inspire and surprise. Our mission is to connect with every customer through carefully chosen products, immersive shopping experiences, and service that goes the extra mile—creating a space that sparks joy with every visit.Department Managers are responsible for providing customers with a unique shopping experience by utilizing the G.U.E.S.T. service approach. The Department Manager responsibilities also include: building and inspiring high-performing teams who achieve sales goals, managing payroll within budget, training staff in all areas of the store, executing and maintaining visual presentation standards, maintaining operational efficiencies, and holding the team/selves accountable for upholding The Paper Store mission statement, standards, and policies.KEY RESPONSIBILITIES:Act as a TPS Champion by modeling the G.U.E.S.T. service approach, and consistently delivering World Class Service o Greet and welcome every customer warmly and with enthusiasm o Understand customer needs by asking open-ended questions o Explain product features and benefits in relation to the customers’ needs by providing in-depth product knowledgeo Suggest additional items to build onto sales by utilizing effective selling techniques o Thank the customer sincerely and invite them to return and shop with us againBe a TPS Brand AmbassadorBuild customer loyalty by being friendly, attentive and respectful of customersInspire and motivate the team daily by delivering positive feedback and utilizing TPS recognition programsContribute to a positive work environment by modeling ethical behavior, fostering open communication, and maintaining confidential information as requiredProfessional attire, demeanor, appearance and compliance to company dress code requiredDemonstrate the ability to make decisions with sound judgement, and in the best interest of the customer, store team, and businessDemonstrate a commitment to training and development utilizing all training resources availableDemonstrate initiative to cross train in all departments to support bench strength in department leadershipContinually train and coach associates’ on merchandising/operational tasks, company expectations, and GUEST service standardsLead and execute completion of company directives within appropriate time framesDevelop a strong relationship with the Visual Merchandiser, Hallmark Merchandiser, Store Team Leaders, District Manager and corporate partnersMaintain awareness of all current promotions and process them correctly at the POSChampion new product launches by being the material expert in new product informationEnsure all marketing and promotion signage is up to date and placed correctlyEnsure all means of communication (Smart Sheet, email, etc.). are acted upon in a timely mannerAfter comprehensive training, performing ear piercings and providing a safe, sanitary experience in accordance with state, federal and CDC guidelines. (select locations)Perform management functions as expected. This includes but is not limited to: opening and closing of the store, management functions on point of sale, managing the sales floor, coordinating break schedule, etc.Assist the Store Team Leader with executing strategies to drive sales and customer loyalty through: Effective Sales and Service Leader behaviors, The Hallmark Crown Rewards Program, TPS customer capture, and store eventsComplete all tasks/direction as directed by the Store Team Leader, Merchandiser or District ManagerComply with all company policies and proceduresJOB REQUIREMENTS:Previous experience in specialty retail is preferredDemonstrate an ability to multi task while being attentive to customersAbility to adapt to and lead changeProficient in using Microsoft Office and POS SystemsAbility to be mobile on the sales floor and/or stock room for extended periods of timeAbility to work a flexible schedule to include nights, weekends, and holidaysAbility to work well, and be a leader, in a team environmentPossess the resourcefulness and initiative to problem solve, operate strategically, and act as a team builderAbility to work autonomously while paying strong attention to detailAbility to be mobile on the sales floor and/or stock room for extended periods of timeAbility to lift and mobilize medium to large items up to 50 lbs., while utilizing appropriate safety techniquesWillingness to travel to new store openings, store remodels, etc.TPS Group Holdings LLC is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, national origin, religion, sex, disability, age, veteran status, or any other classification protected by state, local or federal law.