Visual Department Manager

The Paper Store; Buffalo (NY); On-site; USD 45,000 - 65,000; Full time

Job summary

The Paper Store in Buffalo, NY is seeking a Department Manager to lead a high-performing team and deliver memorable customer experiences.

You will recruit and coach staff, manage payroll within budget, maintain visual standards, and coordinate sales initiatives while upholding TPS service standards. The role requires flexibility, strong communication, and a commitment to excellence in our family of brands.

Qualifications

• Proven ability to deliver World Class Service and meet sales goals.
• Ability to train and develop staff across departments.
• Comfort with POS, cash handling, and reporting tools.
• Strong communication and organizational skills.
• Flexible schedule including nights, weekends and holidays.

Responsibilities

• Act as TPS Champion by modeling the GUEST service approach.
• Greet and welcome every customer warmly and with enthusiasm.
• Understand customer needs with open-ended questions and recommend products.
• Lead and train staff to maintain visual standards and store Operations.
• Manage payroll within budget and coordinate break schedules.
• Drive sales through product knowledge and promotions.
• Maintain confidentiality and uphold company policies.
• Collaborate with store leadership and corporate teams.

Skills

Customer service

Team leadership

Sales coaching

Merchandising

POS systems

Education

College degree preferred

Tools

Microsoft Office

POS Systems

Job description

TPS Group Holdings, a family of brands including The Paper Store, Uncharted and Gifts & More, is all about transforming daily routines into joyful escapes that inspire and surprise.Our mission is to connect with every customer through carefully chosen products, immersive shopping experiences, and service that goes the extra mile—creating a space that sparks joy with every visit.Department Managers are responsible for providing customers with a unique shopping experience by utilizing the G.U.E.S.T. service approach. The Department Manager responsibilities also include: building and inspiring high-performing teams who achieve sales goals, managing payroll within budget, training staff in all areas of the store, executing and maintaining visual presentation standards, maintaining operational efficiencies, and holding the team/selves accountable for upholding The Paper Store mission statement, standards, and policies.KEY RESPONSIBILITIES:Act as a TPS Champion by modeling the G.U.E.S.T. service approach, and consistently delivering World Class ServiceGreet and welcome every customer warmly and with enthusiasmUnderstand customer needs by asking open-ended questionsExplain product features and benefits in relation to the customers’ needs by providing in-depth product knowledgeSuggest additional items to build onto sales by utilizing effective selling techniquesThank the customer sincerely and invite them to return and shop with us againBuild customer loyalty by being friendly, attentive and respectful of customersUphold a respectful work environment by modeling ethical behavior, fostering open communication, and maintaining confidential information as requiredDemonstrate the ability to make decisions with sound judgement, and in the best interest of the customer, store team, and businessDemonstrate desire to participate in training and development utilizing all training resources availableDemonstrate initiative to cross train in all departments to support bench strength in department leadershipContinually train and coach associates on merchandising/operational tasks, company expectations, and GUEST service standardsLead and execute completion of company directives within appropriate time framesDevelop a strong relationship with the Visual Merchandiser, Hallmark Merchandiser, Store Team Leaders, District Manager and corporate partnersMaintain awareness of all current promotions and process them correctly at the Point of SaleChampion new product launches by being the material expert in new product informationEnsure all marketing and promotion signage is up to date and placed correctlyEnsure all means of communication (Smart Sheet, email, etc.). are acted upon in a timely mannerAfter comprehensive training, performing ear piercings and providing a safe, sanitary experience in accordance with state, federal and CDC guidelines. (select locations)Perform management functions as expected. This includes but is not limited to: opening and closing of the store, management functions on point of sale, managing the sales floor, coordinating break schedule, etc.Assist the Store Team Leader with executing strategies to drive sales and customer loyalty through: Effective Sales and Service Leader behaviors, The Hallmark Crown Rewards Program, TPS customer capture, and store eventsComplete all tasks/direction as directed by the Store Team Leader, Merchandiser or District ManagerComply with all company policies and proceduresJOB REQUIREMENTS:Previous experience in specialty retail is preferredCollege degree preferredDemonstrate an ability to multitask, while being attentive to customersAbility to adapt to and embrace changeProficient in using Microsoft Office and POS SystemsAbility to be mobile on the sales floor and/or stock room for extended periods of timeAbility to work a flexible schedule to include nights, weekends, and holidaysAbility to work well, and be a leader, in a team environmentProfessional attire, demeanor, appearance and compliance to company dress code requiredPossess the resourcefulness and initiative to problem solve, operate strategically, and act as a team builderAbility to work autonomously while paying strong attention to detailAbility to be mobile on the sales floor and/or stock room for extended periods of timeAbility to lift and mobilize medium to large items up to 50 lbs., while utilizing appropriate safety techniquesWillingness to travel to new store openings, store remodels, etc.The Paper Store is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, national origin, religion, sex, disability, age, veteran status, or any other classification protected by state, local or federal law.The pay range on this posting reflects what the company reasonably expects to pay for this position at this location at the time of this posting.