Visual Department Leader: Customer Experience & Merchandising

The Paper Store; Buffalo (NY); On-site; USD 45,000 - 65,000; Full time

Job summary

The Paper Store in Buffalo, NY is seeking a Department Manager to lead a high-performing team and deliver memorable customer experiences.

You will recruit and coach staff, manage payroll within budget, maintain visual standards, and coordinate sales initiatives while upholding TPS service standards. The role requires flexibility, strong communication, and a commitment to excellence in our family of brands.

Qualifications

• Proven ability to deliver World Class Service and meet sales goals.
• Ability to train and develop staff across departments.
• Comfort with POS, cash handling, and reporting tools.
• Strong communication and organizational skills.
• Flexible schedule including nights, weekends and holidays.

Responsibilities

• Act as TPS Champion by modeling the GUEST service approach.
• Greet and welcome every customer warmly and with enthusiasm.
• Understand customer needs with open-ended questions and recommend products.
• Lead and train staff to maintain visual standards and store Operations.
• Manage payroll within budget and coordinate break schedules.
• Drive sales through product knowledge and promotions.
• Maintain confidentiality and uphold company policies.
• Collaborate with store leadership and corporate teams.

Skills

Customer service

Team leadership

Sales coaching

Merchandising

POS systems

Education

College degree preferred

Tools

Microsoft Office

POS Systems

Job description

The Paper Store in Buffalo, NY is seeking a Department Manager to lead a high-performing team and deliver memorable customer experiences.

You will recruit and coach staff, manage payroll within budget, maintain visual standards, and coordinate sales initiatives while upholding TPS service standards. The role requires flexibility, strong communication, and a commitment to excellence in our family of brands.