Visitor Experience Associate (On-Call)

University of Nebraska–Lincoln; United States; On-site; USD 17,000 - 24,000; Part time

Job summary

University of Nebraska-Lincoln seeks a Visitor Experience Associate (On-Call) for Sheldon Museum of Art in Lincoln, NE. The role focuses on welcoming visitors, front desk coverage, and assisting with events and gallery operations.

Responsibilities include assisting guests, recording attendance and feedback, educating visitors about exhibitions, and coordinating with security to ensure safety and the proper handling of the collection. Prior experience in customer service is preferred.

Qualifications

• Possess enthusiastic customer service skills.
• Possess excellent communication skills.
• Have a general knowledge and appreciation of art/art history.

Responsibilities

• Provide a welcoming environment for guests.
• Deliver exceptional customer service and coverage at the Visitor Services Desk.
• Record attendance, visitor information, and guest feedback.
• Gather visitor information using various forms of technology to help inform our resources, guide their experience, and enhance their knowledge of the space.
• Educate and inform guests of upcoming events and exhibitions.
• Work closely with security team to ensure the safety and security of guests, works of art, and building.
• Maintain an understanding of museum functions and policies.
• Enforce and adhere to museum policies.
• Maintain visual tidiness of all public spaces as well as report maintenance issues to appropriate staff.
• Assist in setup and tear-down for both internal and external events.
• Serve as ambassador during internal and external events.
• Process sales of museum-related merchandise.
• Attend monthly training sessions with visitor services manager to stay up to date on museum operations.
• Have working knowledge of Sheldon’s collection and current exhibitions.

Skills

Customer service

Communication skills

Art history knowledge

Job description

University of Nebraska-Lincoln Employment Website

Please see Special Instructions for more details.

Position Information

Position Information

EEO Statement

The University of Nebraska does not discriminate based on race, color, ethnicity, national origin, sex, pregnancy, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, marital status, and/or political affiliation in its programs, activities, or employment. See Notice of Nondiscrimination

Working Title Visitor Experience Associate (On-Call)

Department Sheldon Museum of Art-0855

Requisition Number S_260796

Posting Open Date 09/28/2026

Application Review Date: (To ensure consideration, please submit all application materials before review date) 10/14/2026

Open Until Filled Yes

Description of Work

The Visitor Experience Associate is responsible for providing a welcoming and safe environment for visitors to the Sheldon Museum of Art. Individuals will share their enthusiasm and knowledge of art with visitors, provide coverage of the front desk, monitor museum galleries and assist visitors’ needs during public hours. Help security personnel to maintain the security of guests, the collection and building. Visitor Experience Associate will also assist with set-up and tear-down of events and serve as event ambassador. Characteristic Duties and Responsibilities:

• Provide a welcoming environment for guests
• Provide exceptional customer service and coverage at the Visitor Services Desk
• Record attendance, visitor information, and guest feedback
• Gather visitor information using various forms of technology to help inform our resources, guide their experience, and enhance their knowledge of the space.
• Educate and inform guests of upcoming events and exhibitions
• Work closely with security team to ensure the safety and security of guests, works of art, and building
• Maintain an understanding of museum functions and policies
• Enforce and adhere to museum policies
• Maintain visual tidiness of all public spaces as well as report maintenance issues to appropriate staff
• Assist in setup and tear-down for both internal and external events
• Serve as ambassador during internal and external events
• Process sales of museum-related merchandise
• Attend monthly training sessions with visitor services manager to stay up to date on museum operations.
• Have working knowledge of Sheldon’s collection and current exhibitions

Minimum Required Qualifications

• Possess enthusiastic customer service skills.
• Possess excellent communication skills.
• Have a general knowledge and appreciation of art/art history.

Preferred Qualifications

Pre-Placement Driving Record Review Required

Pre-Placement Driving Record Review Required No

Physical Required

Physical Required No

Commercial Driver’s License (CDL) required. Subject to DOT approved pre-employment & random testing for alcohol and controlled substances.

Commercial Driver’s License (CDL) required. Subject to DOT approved pre-employment & random testing for alcohol and controlled substances. No

Criminal History Background Check Required

Criminal History Background Check Required Yes

Posted Salary $15.00/hr

For questions or accommodations related to this position contact

Job Category (old)

Job Category (old) Office/Service

Job Type Part-Time

Work Location (City, State) Lincoln, NE

Position funded by grant or other form of temporary funding? No

Planned Hire Date:

Appointment End Date

Supplemental Questions

Required fields are indicated with an asterisk (*).

• * Please detail your general knowledge and appreciation of art/art history.

  (Open Ended Question)

• * Please detail your customer service and communication skills.

  (Open Ended Question)