Visitor Services Guide

Dartmouth

Hanover (NH)

On-site

USD 30,000 - 43,000

Full time

2 days ago

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Job summary

Dartmouth College’s Hood Museum of Art seeks a Visitor Services Guide to welcome visitors, answer questions, enforce policies, and help maintain a safe, engaging environment. You will interact with diverse audiences, monitor galleries, and assist with programming and museum services.

The role requires excellent communication, basic computer skills, and at least 1 year of customer service experience; weekend work and on-call rotations are expected.

Qualifications

Must have a pleasant demeanor and a genuine interest in communicating with members of the public and providing assistance to visitors.
Must have basic computer skills and proficiency with Microsoft Office products.
At least 1 year of customer service experience.
Able to stand/walk constantly throughout the day and regularly interact with the public.
Must exhibit sound judgment and the ability to calmly and quickly take initiative in emergency situations.
Flexibility to work on a rotating on-call basis during evening hours and in case of a systems failure.
Must obtain and maintain updated First Aid, CPR and AED training and certification.
Commitment to diversity and to serving the needs of a diverse population.

Responsibilities

Greet visitors warmly and assist with inquiries.
Answer questions and enforce museum rules.
Monitor galleries and alert supervisors to hazards or unusual behavior.
Open/close facilities and manage access where required.
Ensure the safety of visitors and the security of the collection.
Participate in on-call evening shifts and emergency readiness.

Skills

Pleasant demeanor

Customer service

Stand/walk

Emergency response

On-call flexibility

First Aid CPR AED training

Diversity commitment

Education

High School or equivalency

Tools

Microsoft Office

Job description

Please see Special Instructions for more details.

UNION POSITIONS ARE AVAILABLE TO SEIU UNION MEMBERS ONLY DURING THE FIRST WEEK OF POSTING. AFTER ONE WEEK OF POSTING, IF THE POSITION HAS NOT BEEN FILLED INTERNALLY, IT IS OPEN TO THE GENERAL PUBLIC AND OTHER MEMBERS OF THE DARTMOUTH COMMUNITY. OPEN TO UNION MEMBERS ONLY FROM 11/02/2026 THROUGH 11/09/2026.
Dartmouth College has a Tobacco-Free Policy. Smoking and the use of tobacco-based products (including smokeless tobacco) are prohibited in all facilities, grounds, vehicles or other areas owned, operated or occupied by Dartmouth College with no exceptions. For details, please see our policy. https://policies.dartmouth.edu/policy/tobacco-free-policy

Position Information

Posting date 11/02/2026

Open Until Filled Yes

Position Number

Position Number 0136000

Position Title

Position Title Visitor Services Guide

Hiring Range Minimum

Hiring Range Minimum $26.43

Hiring Range Maximum

Hiring Range Maximum $26.43

Union Type

SEIU Level

SEIU Level E

FLSA Status

FLSA Status Non-Exempt

Employment Category

Employment Category Regular Full Time

Scheduled Months per Year

Scheduled Months per Year 12

Scheduled Hours per Week

Scheduled Hours per Week 40

Schedule

This position will be expected to work most or all weekends. The schedule is set based on a seniority bidding process as per union contract. Subject to change as necessary.

Location of Position

Hanover, NH

Remote Work Eligibility? Onsite only

Is this a term position?

Is this a term position? No

If yes, length of term in months.

If yes, length of term in months. NA

Is this a grant funded position?

Is this a grant funded position? No

Position Purpose

To ensure that visitors to the Hood Museum of Art and its object-study center have a positive experience while maintaining a safe and secure environment and protecting the museum’s collection and loans. This includes answering questions, enforcing rules, looking out for suspicious behavior, providing assistance, and engaging visitors in casual conversations about works of art and museum programs.

Description

Required Qualifications - Education and Yrs Exp

Required Qualifications - Education and Yrs Exp High School or equivalency

Required Qualifications - Skills, Knowledge and Abilities

Must have a pleasant demeanor and a genuine interest in communicating with members of the public and providing assistance to visitors.
Must have basic computer skills and proficiency with Microsoft Office products.
At least 1 year of customer service experience.
Able to stand/walk constantly throughout the day and regularly interact with the public.
Must exhibit sound judgment and the ability to calmly and quickly take initiative in emergency situations.
Flexibility to work on a rotating on-call basis during evening hours and in case of a systems failure.
Must obtain and maintain updated First Aid, CPR and AED training and certification.
Commitment to diversity and to serving the needs of a diverse population.

Preferred Qualifications

Knowledge or interest in art.
Technical aptitude so as to assist visitors with interactive technology throughout the museum.

Department Contact for Recruitment Inquiries

Department Contact Phone Number

Department Contact Phone Number 603-646-3852

Department Contact for Cover Letter and Title

Department Contact for Cover Letter and Title Tala Short, Head of Visitor Services

Department Contact's Phone Number

Equal Opportunity Employer

Dartmouth College is an equal opportunity employer under federal law. We prohibit discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, marital status, or any other legally protected status. Applications are welcome from all.

Employment in this position is contingent upon consent to and successful completion of a pre-employment background check, which may include a criminal background check, reference checks, verification of work history, conduct review, and verification of any required academic credentials, licenses, and/or certifications, with results acceptable to Dartmouth College. A criminal conviction will not automatically disqualify an applicant from employment. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.

Is driving a vehicle (e.g. Dartmouth vehicle or off road vehicle, rental car, personal car) an essential function of this job?

Is driving a vehicle (e.g. Dartmouth vehicle or off road vehicle, rental car, personal car) an essential function of this job? Not an essential function

Special Instructions to Applicants

UNION POSITIONS ARE AVAILABLE TO SEIU UNION MEMBERS ONLY DURING THE FIRST WEEK OF POSTING . AFTER ONE WEEK OF POSTING , IF THE POSITION HAS NOT BEEN FILLED INTERNALLY , IT IS OPEN TO THE GENERAL PUBLIC AND OTHER MEMBERS OF THE DARTMOUTH COMMUNITY . OPEN TO UNION MEMBERS ONLY FROM 11/02/2026 THROUGH 11/09/2026.
Dartmouth College has a Tobacco-Free Policy. Smoking and the use of tobacco-based products (including smokeless tobacco) are prohibited in all facilities, grounds, vehicles or other areas owned, operated or occupied by Dartmouth College with no exceptions. For details, please see our policy. https://policies.dartmouth.edu/policy/tobacco-free-policy

Additional Instructions

Our visitor services team grows and shifts with the seasons, so you’ll see this role posted frequently throughout the year. We encourage both new and previous applicants to apply (or reapply) — every posting represents a real opportunity to join our team, and we look forward to reviewing your application!

Warmly greets and ensures their availability to all visitors.

Percentage Of Time

Percentage Of Time 15

Description

Makes regular rounds through assigned galleries to monitor visitors and the facility, answer questions, enforce rules, and act as an ambassador for the museum and Dartmouth.

Percentage Of Time

Percentage Of Time 25

Description

Appropriately engages in conversation with visitors about the museum and its collections, including special exhibitions, permanent installations within the galleries and across campus, programming, and the Friends of the Hood Museum of Art. Obtains information from others within the organization, as necessary.

Percentage Of Time

Percentage Of Time 15

Description

Monitors visitors’ behaviors and investigates and promptly reports anything unusual to a supervisor, including hazards, suspicious activity, and all abnormal situations.

Percentage Of Time

Percentage Of Time 10

Description

Opens, closes, and controls access to museum facilities. This includes access to offices, auditorium, and storage areas; monitoring intrusion alarm, access control panel, and CCTV systems; and completing opening and closing check of museum facilities and the collection.

Percentage Of Time

Percentage Of Time 10

Description

Assures the security of the collection by enforcing museum policies in public areas. Reports inconsistencies or damage immediately. Prepares daily report on condition of art, the museum climate, and physical plant.

Percentage Of Time

Percentage Of Time 10

Description

Ensures visitors’ safety in the case of an emergency. Follows Hood Museum of Art Security Guidelines for evacuation of visitors and staff from the facility in an emergency situation.

Percentage Of Time

Percentage Of Time 5

Description

Monitors museum demographics and captures accurate statistical data. Administers exit surveys to visitors as instructed.

Percentage Of Time

Percentage Of Time 5

Description

Attends training sessions and continues to learn about the collection and exhibitions.

Percentage Of Time

Percentage Of Time 5

-- Demonstrates professionalism and collegiality through actions, interactions, and communications with others appropriate to an environment that is welcoming to all.

-- Performs other duties as assigned

Supplemental Questions

Required fields are indicated with an asterisk (*).

* How did you learn about this employment opportunity?
- Current Dartmouth employee (Please specify full name below)
- Word of mouth
- Mentioned on social, digital, or print media (e.g. LinkedIn feed, VOX, Valley News, listserv)
- jobs@dartmouth.edu email outreach (includes Job Alert notifications, marketing emails from Talent Acquisition)
- Recruiter (Please specify full name or event below)
- abilityJOBS
- Chronicle of Higher Education
- Glassdoor
- Handshake
- HigherEdJobs
- HigherEdMilitary
- Indeed
- Inside Higher Ed
- LinkedIn’s Job Board
- RecruitMilitary
- Dartmouth’s Job Board (searchjobs.dartmouth.edu)
- Other (Please specify below)
If you would like to add more information to your answer, please specify here:
(Open Ended Question)