Visitor Engagement Supervisor

Princeton University; Princeton (NJ); On-site; USD 60,000 - 70,000; Full time

Job summary

The Princeton University Art Museum invites applications for a Visitor Experience Supervisor (VES) to support the Manager of Visitor Experience in overseeing the Visitor Experience Team across the Museum, Art@Bainbridge, and special events. The VES will recruit, hire, and train VERs, coordinate daily staffing, and ensure a welcoming, high‑quality visitor experience.

As part of the Education Department, the VES will lead by example, supervise staff, handle front desk operations, and participate

Qualifications

• Supervisory experience or managing a team or project.
• Strong communication and interpersonal skills.
• Experience working with the public and front-line staff.
• Flexibility to work Sundays and one weeknight.
• Proficiency with common software and ability to learn new systems.

Responsibilities

• Oversee staffing for Information Desk, VERs, and Art@Bainbridge to ensure adequate engagement.
• Coordinate daily communication with Visitor Experience Team for program readiness.
• Assist MVE in recruiting, hiring, and onboarding VERs, including PU Student VERs.
• Supervise VERs to ensure equitable and respectful visitor services and growth.
• Plan regular team meetings and training sessions for the Visitor Experience Team.

Skills

Supervisory experience

Customer service

Communication skills

Team leadership

Front desk operations

Tools

MS Office

Airtable

Qualtrics

Scheduling software

Job description

Overview

The Princeton University Art Museum welcomes applications for the position of Visitor Experience Supervisor.

The Princeton University Art Museum is seeking a Visitor Experience Supervisor (VES) to support the Manager of Visitor Experience (MVE) in overseeing the Visitor Experience Team.The VES will assist the MVE in recruiting, hiring, and training Visitor Experience Representatives (VERs); coordinate the daily staffing schedules at the Art Museum, Art@Bainbridge, and special events; and communicate expectations to the team. The VES will also be expected to work regular shifts at the Information Desk, support group visits and events, and provide a welcoming and engaging experience for all visitors.This visitor-focused position provides the opportunity to work within the context of an artmuseum that is intimate in scale yet expansive in scope, supporting a dynamic exhibitionprogram and an array of education initiatives that continue to grow in energy and impacteach year.

The preferred candidate will be a confident team leader who can oversee the staff, delegateresponsibilities, and lead by example. This detail-oriented self-starter must have excellentcommunication and interpersonal skills, and be adept at using a variety of softwareplatforms. As a member of the Education Department, the VES is responsible for ensuring that the Visitor Experience Team provides a welcoming and engaging experience for allvisitors and promotes an atmosphere of teamwork, innovation, integrity, inclusiveness, andrespect. This position will require a flexible work schedule, including most Sundays and oneevening per week.

About the Museum

With a collecting history that dates back to 1755, the Princeton University Art Museum is one of the leading university art museums in the country, featuring collections that have grown to include over 117,000 works of art, ranging from ancient to contemporary pieces and spanning the globe. Committed to advancing Princeton’s teaching and research missions, the Art Museum also serves as a gateway to the University for visitors from around the world.

The bold and welcoming new Princeton University Art Museum is open daily at the heart of Princeton’s campus. Admission is free to all. The Museum also operates Art@Bainbridge, a gallery project at 158 Nassau Street; two Museum Stores; and Mosaic restaurant.

To learn more about the Princeton University Art Museum, visitartmuseum.princeton.edu

Responsibilities

Daily Operations

• Assess, schedule, and communicate the staffing needs of the Information Desk and visitor support at the Art Museum, as well as Art@Bainbridge, to ensureappropriate levels of engagement and operational success. (20%)

• Manage daily communication with the Visitor Experience Team to ensure all team members are informed and prepared for the day’s programming. (10%)

Hiring & Supervision

• Assist the MVE in recruiting, hiring, and onboarding VERs, including PU Student VERs. (15%)
• Supervise the VERs to ensure services are provided consistently, equitably, and respectfully to all visitors and promote teamwork as well as individual growthand development. (15%)

Team Meetings & Trainings

• Plan regular team meetings and training sessions for the VET, including workshops, guest speakers, policy and protocol reviews, exhibition-specific themes, collection highlights, lessons, and other relevant topics. (15%)

Leading By Example

• Cover regular shifts at the Information Desk and perform all functions of the VET, leading by example to ensure the highest level of visitor services: welcoming visitors and providing information about the Museum and exhibitions; answering the main phone line; providing clear messaging to visitors regarding safety guidelines; leading Collections Highlights Tours; assisting with promotion, setup, and execution of programs and events. (15%)

Reviews & Special Projects

• Support the MVE in regular reviews of visitor policies, VET protocols, and implementing special projects. (10%)

Qualifications

Essential Requirements

- Experience working with the public, serving as front-line staff, including the ability to work with a range of individuals from diverse backgrounds.- Strong communication and interpersonal skills.- 1+ years of supervisory experience or experience managing a team, project, or functional area of responsibility.- Emotional intelligence, including the ability to recognize and respect cultural context, read situations and people, and interact with all levels of audiences, including educational professionals and volunteers.- Detail-oriented with strong organizational skills.- Ability to work as a collaborative team player who is flexible and able to adapt to meet shifting demands and priorities.- Willingness to engage in continuous learning about current exhibitions and events.- Strong computer skills, comfort using a variety of software, and confidence to learn new systems.- Flexible work schedule required, which will include most Sundays and one evening per week.

Preferred Requirements

- A background in education, museum studies, or art history is preferred, but not required.

- Proficient in MS Office Suite, including Teams, Outlook, Word, Excel, OneDrive, and Zoom, is preferred.

- Experience working with Airtable, Qualtrics, SurveyMonkey, or other data collection platforms is a plus.

- Experience with scheduling software is a plus.

- Fluency in more than one language is a plus.

Princeton University is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, or any other characteristic protected by law.

The University considers factors such as (but not limited to) scope and responsibilities of the position, candidate's qualifications, work experience, education/training, key skills, market, collective bargaining agreements as applicable, and organizational considerations when extending an offer. The posted salary range represents the University's good faith and reasonable estimate for a full-time position; salaries for part-time positions are pro-rated accordingly.

If the salary range on the posted position shows an hourly rate, this is the baseline; the actual hourly rate may be higher, depending on the position and factors listed above.

The University also offers a comprehensive benefits program to eligible employees. Please see this link for more information.

Standard Weekly Hours

36.25

Eligible for Overtime

No

Benefits Eligible

Yes

Probationary Period

180 days

Essential Services Personnel (see policy for detail)

No

Physical Capacity Exam Required

No

Valid Driver’s License Required

No

Experience Level

Entry Level#LI-GR1

Salary Range

$60,000 to $70,000