Visitor Operations Associate

ohiohistory; Columbus (OH); On-site; USD 25,000 - 33,000; Part time

Job summary

Ohio History Connection is seeking a Visitor Operations Associate to support visitor services at the Ohio History Center and Ohio Village in Columbus, OH. The role is part-time and intermittent, with compensation of $20.00 per hour, and hours vary by event and operational needs.

Responsibilities include greeting visitors, guiding exhibit spaces, handling admissions and memberships, and assisting with event setups, while maintaining a welcoming, informative environment for guests of all ages.

Qualifications

• Requires strong service orientation for visitors.
• Ability to listen actively and respond professionally.
• Excellent communication and interpersonal skills.

Responsibilities

• Greet visitors and orient them to exhibits and spaces.
• Direct event setups and teardowns as needed.
• Sell merchandise, admissions, memberships, and food items.
• Provide information about exhibitions, programs and membership benefits.
• Assist with school group orientations and logistics.
• Support maintenance of museum interactives and displays.
• Coordinate volunteers and serve as day-of contact.
• Assist with emergency procedures when necessary.

Skills

Customer service

Hospitality

Communication

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Job Title: Visitor Operations Associate

Location: Ohio History Center & Ohio Village, Columbus, OH

Status: Part time, intermittent

Compensation: $20.00/hr

Position Summary

Assists in the performance of a variety of operational duties including greeting customers, orienting visitors to exhibit spaces, opening and closing exhibit spaces, directing event setups and teardowns, selling merchandise, food, admission and memberships, providing institutional telephone coverage and taking reservations. Works on an intermittent, as-needed basis with no guarantee of hours or ongoing assignments.

Essential Duties and Responsibilities

• Provides a superior service during every interaction through reflective and active listening, addressing the customers' needs, providing information and assistance, and presenting a professional image for the Ohio History Connection.
• Create a positive and fun environment for visitors of all ages and backgrounds by being hospitable, approachable and engaging, encouraging participation by directing visitors to activities and programs that promote curiosity and relevance.
• Clearly demonstrates knowledge of all Ohio History Connection activities and products including admission policies, onsite wayfinding, and information about exhibitions, events, public programs, and membership benefits; communicates this knowledge clearly to visitors, as well as to event rental clients and guests.
• Responsible for researching and resolving non-complex complaints to ensure customer retention and satisfaction.
• Assist with school group orientations, logistics and programs
• Help maintain and care for museum interactives and displays; start up museum interactives in the mornings.
• Coordinate volunteers' pre-assigned daily tasks and act as point of contact for day-of questions and needs.
• Assist with the implementation of emergency procedures when necessary to ensure safety of visitors, colleagues, and the site.

Scheduling and Hours

• This position is intermittent and event-based. Hours are scheduled based on operational needs and will vary. There is no guarantee of minimum hours or frequency of assignments.
• In order to remain in good standing in the intermittent staff pool, you must work a minimum of one shift every six months.
• Required training is paid and may occur prior to event assignments.

Education and Experience

High school diploma or equivalent plus one to three years of customer service and/or sales experience.

Desired Skills and Experience

• 6+ months of combined experience working with the general public (ex. retail, reception, front desk work, food service, etc.)
• Experience interacting with school-aged children.

Required Competencies

• Demonstrated ability to communicate to colleagues and the general public, both orally and in writing; demonstrated ability to research and retain information;
• Computer skills including Microsoft Office suite; email proficiency required; some knowledge of routine clerical work required
• Ability to carry out assigned duties with a minimum of supervision; ability pay attention to detail and meet deadlines
• Ability to work independently and as part of a team; skilled at working with a variety of professions and personalities
• Intuitive and proactive in meeting the needs of visitors and fellow staff; ability to organize and orchestrate multiple activities simultaneously.

Ohio History Connection is an equal opportunity employer.

All prospective employees are required to undergo a fingerprint background check processed by the Ohio Bureau of Criminal Investigation & Identification (BCI) in accordance with the Volunteer Children's Act. Additionally, prospective employees will also submit to a drug test. Both will occur after the offer of employment is accepted. The results of the background check and drug test are not immediate disqualifiers to employment and are reviewed in accordance with Ohio History Connection policies and procedures. Inquiries must be directed to the Human Resources Director at 614-297-2390 or via email at [e-mail].