Guest Services Associate

Western Reserve Historical Society; Cleveland (OH); On-site; USD 14,000 - 19,000; Part time

Benefits offered by this job

Employee discount

Intermuseum benefits

Job summary

Western Reserve Historical Society is seeking a part-time Visitor Services associate to greet guests, handle inquiries, and process admissions and merchandise at the Cleveland History Center. You will promote memberships, manage transactions on the POS system, and help maintain a welcoming store and lobby environment.

The role requires weekend availability, a friendly demeanor, and a commitment to excellent customer service. Training follows WRHS standards and dress code expectations.

Qualifications

• Previous experience working with the public.
• Strong customer service and communication skills.
• Enthusiastic, dependable, flexible, and integrity.
• Supports WRHS core values: integrity, stewardship, connectivity, innovation, excellence.

Responsibilities

• Greet guests warmly as they enter.
• Assist with inquiries and phone calls.
• Record transactions accurately on the POS system.
• Assist customers with merchandise selections and events.
• Promote and sell museum memberships.
• Maintain a clean and organized work area and adhere to dress code.

Skills

Customer service

Interpersonal skills

Communication

Tools

POS system

Job description

RESPONSIBILITY

Responsible to the Visitor Services Manager for providing exceptional customer service including guest orientation, front line sales, membership and admission, merchandise promotion, and profitability.

CLASSIFICATION

Part-time; non-exempt from overtime compensation

SUPERVISION

N/A

COORDINATION

Coordinates activities with the front line staff at the Cleveland History Center and with the Visitor Services Manager to carry out daily operations.

RESPONSIBILITY

Providing competent and adequate coverage for the Admissions Desk and Museum Store including opening and closing responsibilities. Must have weekend availability.

DUTIES

• 1.Warmly greet every guest as they enter
• 2. Assist with incoming calls and inquiries
• 3. Accurately record all transactions on the point-of-sale system
• 4. Assist customers with merchandise selections and/or information on exhibits and events
• 5. Promote and sell memberships
• 6. Keep work area clean and organized
• 7. Maintain Core Performance Standards:
  • a. Commit to a regular schedule, including weekend availibility
  • b. Follow dress code and other codes of conduct as explained in the WRHS employee handbook
• 8. Effectively communicate and assist, as needed, with special events
• 9. Stay alert at all times to prevent damage and theft
• 10. Support income generation initiatives by identifying and recommending programs and activities based on the strengths of the department that will contribute to the financial success of WRHS.
• 11. Other duties as assigned

QUALIFICATIONS

• 1.Previous experience working with the public
• 2. Job-related skills include, but are not limited to, interpersonal and customer service skills, ability to communicate clearly and effectively
• 3. Essential personality traits include enthusiasm, dependability, flexibility, and integrity.
• 4. Candidate will embody WRHS core values – integrity, stewardship, connectivity, innovation, and excellence.

COMPENSATION

$12.00/hour

Additional Perks

• Employee discount
• participation in Northeast Ohio Intermuseum Council benefits