Visitor Insights & Experience Specialist

Museum; Oakland (CA); Hybrid; USD 39,000 - 52,000; Part time

Job summary

Oakland Museum of California (OMCA) is seeking a Visitor Insights Specialist to enhance the gallery and garden visitor experience part-time (15 hours per week). You will provide welcoming service, assist with wayfinding and accessibility, and help collect visitor feedback while supporting safety and exhibit operations.

The role emphasizes evaluative research and has a strong data-collection component, including surveys, interviews and observations.

Qualifications

• 1–2 years experience in customer service, hospitality, guest relations, or related field.
• English language proficiency in spoken and written form; second language (Spanish or Chinese) desirable.

Responsibilities

• Provide visitors with a quality experience and high-level customer service.
• Record and analyze visitor feedback and issues; follow up with visitors as appropriate.
• Monitor gallery conditions and assist with safety and safety checks of exhibits and visitors.
• Conduct visitor surveys, interviews, and observations; collect and code data per defined protocols.
• Participate in participatory visitor research projects to improve the visitor experience.

Skills

Customer service

English proficiency

Multilingual support

Data collection

Communication

Tools

MS Office

Google Apps

iPads & audio recorders

Job description

Oakland Museum of California (OMCA) is seeking a Visitor Insights Specialist to enhance the gallery and garden visitor experience part-time (15 hours per week). You will provide welcoming service, assist with wayfinding and accessibility, and help collect visitor feedback while supporting safety and exhibit operations.

The role emphasizes evaluative research and has a strong data-collection component, including surveys, interviews and observations.