Visitor Experience & Tickets Associate

Seattleartmuseum; Seattle (WA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Onsite fitness facility

Library access

Employee Assistance Program

20% discount at SAM Museum Shop

15% discount at SAM’s MARKET cafe

2 SAM guest passes per quarter

cab rides home

Paid sick leave

Job summary

The Seattle Art Museum is seeking a Visitor Experience Representative to deliver exceptional customer service, promote museum offerings, and support efficient daily operations across all sites.

In this role you will handle Tessitura, assist with ticketing and memberships, guide visitors, and ensure a welcoming atmosphere. The position requires strong communication, cash handling, and a passion for community engagement.

Qualifications

• High school diploma or equivalent combination of education and experience
• Six months customer service, ticketing, and/or frontline operations experience with an emphasis on sales
• Orientation towards exceptional customer service
• Outgoing personality, comfortable interacting with the public, project an amiable and professional image with visitors and staff
• Ability to maintain a positive approach when dealing with challenging customer service matters
• General math skills, including the ability to handle cash-related transactions accurately and ethically
• Ability to work effectively with a variety of Museum supporters, visitors, members, co-workers, vendors, and volunteers professionally and tactfully
• Exercise discretion in maintaining confidentiality of sensitive information
• Familiarity with Microsoft Office Suite, Google Suite, and internet-based research
• Ability to learn Tessitura, the CRM and ticketing system
• Ability to pass and maintain security background check clearance

Responsibilities

• Provide exemplary customer service ensuring a friendly, engaging and welcoming experience
• Maintain up to date knowledge of Tessitura ticketing and membership software
• Be knowledgeable about the museum and able to provide information about current exhibitions, programs, and events
• Highlight museum offerings to maximize visitor experience
• Sell tickets and memberships using provided language
• Assist in preparing the ticketing desk and lobbies for opening
• Close till, report discrepancies to Visitor Experience Lead
• Scan tickets for gallery entry
• Manage visitor flow during peak periods
• Deliver inclusive customer service creating positive experiences for all visitors

Skills

Customer service

Outgoing personality

Cash handling

Communication skills

Team collaboration

Education

High school diploma or equivalent

Tools

Tessitura

Asana

Slack

Microsoft Office

Google Suite

Job description

The Seattle Art Museum is seeking a Visitor Experience Representative to deliver exceptional customer service, promote museum offerings, and support efficient daily operations across all sites.

In this role you will handle Tessitura, assist with ticketing and memberships, guide visitors, and ensure a welcoming atmosphere. The position requires strong communication, cash handling, and a passion for community engagement.