Lead, Visitor Experience & Hospitality Operations

Seattle-Art-Museum; Seattle (WA); On-site; USD 98,100 - 119,900; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid time off

Museum discounts

Job summary

Seattle Art Museum seeks Associate Director of Hospitality & Visitor Experience to lead and integrate visitor-facing operations across SAM locations. You will partner with the Senior Director to translate strategy into priority actions, developing frontline leaders and ensuring welcoming, hospitality-driven experiences.

Responsibilities include guiding department integration, implementing Radical Hospitality, managing budgets, and coordinating exhibitions and programs.

Qualifications

• Bachelor's degree in business, hospitality, museum studies, arts administration, nonprofit management, or related field.
• Six years of progressive leadership experience in visitor experience, hospitality, operations, or related field.
• Experience translating strategic priorities into operational plans and leading organizational change.
• Demonstrated ability to build collaborative relationships and lead cross-functional initiatives.
• Proficiency with Microsoft Office, Google Workspace, and Tessitura or similar CRM.

Responsibilities

• Translate departmental strategy into operational priorities with measurable outcomes.
• Lead and develop frontline operational leaders through coaching and accountability.
• Coordinate initiatives across teams, removing barriers and ensuring alignment.
• Lead Radical Hospitality practices and consistent service across locations.
• Oversee budgets, staffing, and internal communications for the department.

Skills

Leadership

Hospitality

Operations management

Communication

Project management

Education

Bachelor's degree

Tools

Tessitura

Microsoft Office

Google Workspace

Job description

Seattle Art Museum seeks Associate Director of Hospitality & Visitor Experience to lead and integrate visitor-facing operations across SAM locations. You will partner with the Senior Director to translate strategy into priority actions, developing frontline leaders and ensuring welcoming, hospitality-driven experiences.

Responsibilities include guiding department integration, implementing Radical Hospitality, managing budgets, and coordinating exhibitions and programs.