Visitor Experience Supervisor — Events & Front Desk

Walker Art Center; Minneapolis (MN); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

403(b) retirement plan with employer

paid vacation, sick time, and holidays

Job summary

The Walker Art Center in Minneapolis, MN is seeking a Visitor Experience Lead to supervise front-of-house operations, support programs and special events, and collaborate with Moving Image, Performing Arts, and Public Learning and Engagement (PELI).

This full-time, non-exempt role coordinates box office and event operations, leads staff and volunteers, ensures guest satisfaction, and maintains safety protocols. AFSCME contract coverage applies.

Qualifications

• 1–2 years of experience in event management or front-of-house operations.
• 1+ year experience in customer service, guest relations, tourism, or box office operations preferred.
• Experience with a CRM system or electronic ticketing; Tessitura preferred.
• Excellent interpersonal and written communication skills; able to multitask.

Responsibilities

• Act as Shift Lead/Closer and supervise front-of-house staff.
• Conduct pre-shift meetings and maintain guest service standards.
• Process box office sales and ensure secure transactions.
• Coordinate with departments to align operations with programs and events.
• Lead event operations, supervise staff and volunteers, and manage patron flow.
• Ensure emergency procedures and safety protocols are followed.

Skills

Customer service

Communication

Multitasking

Problem solving

Interpersonal skills

Flexibility

Tools

CRM systems

Tessitura

Ticketing software

Job description

The Walker Art Center in Minneapolis, MN is seeking a Visitor Experience Lead to supervise front-of-house operations, support programs and special events, and collaborate with Moving Image, Performing Arts, and Public Learning and Engagement (PELI).

This full-time, non-exempt role coordinates box office and event operations, leads staff and volunteers, ensures guest satisfaction, and maintains safety protocols. AFSCME contract coverage applies.