Visitor Experience & Membership Specialist

Da Vinci Science Center; Allentown (Lehigh County); Hybrid; USD 32,000 - 42,000; Full time

Job summary

The Da Vinci Science Center in Allentown, PA is seeking a Visitor Services Associate to manage the front desk, selling admissions, memberships, and related products while delivering exceptional guest service and product knowledge.

You’ll operate the POS system, handle cash, upsell memberships, answer inquiries, and support events and exhibits to ensure a welcoming, informative visit for every guest.

Qualifications

• High school diploma or equivalent, or relevant work experience.
• Current high school students actively pursuing a diploma within the next year.
• Excellent customer service skills and ability to upsell memberships.

Responsibilities

• Welcome visitors and provide high-level knowledge of programs and events.
• Operate POS system and handle cash responsibly.
• Open/close Visitor Services, count cash, set up registers, ensure devices are charged.
• Serve as cashier, check in visitors and follow cash control policies.
• Process coupons, discounts, group, consignment and complimentary tickets.
• Promote and sell memberships to visitors, converting walk-ins to members.
• Generate attendance and membership reports as needed.
• Acquire knowledge of all programs to upsell and guide visitors to destinations (birthday parties, events, rentals).
• Create physical membership cards and understand related procedures.
• Answer phones, respond to inquiries, and transfer calls as needed.
• Support daily operations and assist on exhibit floor and with group visits.
• Monitor facilities and safety for sinks, restrooms, and lobby areas.
• Execute emergency plans per policies and contribute to DEI commitments.
• Other duties as assigned.

Skills

Customer service

Cash handling

POS systems

Upselling memberships

Communication

Education

High school diploma or equivalent

Current high school students working toward diploma

Tools

POS software

Reporting software

Job description

The Da Vinci Science Center in Allentown, PA is seeking a Visitor Services Associate to manage the front desk, selling admissions, memberships, and related products while delivering exceptional guest service and product knowledge.

You’ll operate the POS system, handle cash, upsell memberships, answer inquiries, and support events and exhibits to ensure a welcoming, informative visit for every guest.