Visitor Experience Lead — Museum Store & Programs

Coos History Museum; Coos Bay (OR); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Paid time off

Paid holidays

Professional development

Complimentary museum membership

Store discount 15%

Job summary

Coos History Museum is seeking a Visitor Experience Manager to lead visitor services, museum store operations, and support public programs. The role focuses on creating a welcoming experience, supervising staff and volunteers, and ensuring visitor satisfaction.

You will oversee admissions, staffing, store merchandising, and marketing communications while coordinating programs, rentals, and events with adherence to museum policies.

Qualifications

• High school diploma or equivalent required.
• At least two years of relevant experience in visitor services, customer service, retail operations, hospitality, public programs, or related field.
• Experience supervising or coordinating staff or volunteers.

Responsibilities

• Oversee admissions, visitor inquiries, membership sales, and front desk operations.
• Train, supervise, and schedule visitor services staff, front desk volunteers, and tour docents.
• Maintain welcoming public spaces and implement museum safety, security, and visitor service procedures.
• Monitor attendance and visitor feedback to support service improvements.
• Manage store operations, including merchandising, inventory, purchasing, and vendor relationships.
• Coordinate the museum’s artisan market.
• Prepare and distribute promotional materials for assigned programs and activities.
• Maintain accurate visitor and program information through social media and website updates.
• Coordinate docent tour program and assist with group visits, tours, and field trips.
• Organize program logistics, supplies, registration, and volunteer support within approved budgets.
• Assist with facility rentals, museum events, and outreach activities.

Skills

Customer service

Staff supervision

Public programs

Hospitality

Communication

Organization

Education

High school diploma

Tools

Sales systems

Office software

Digital marketing tools

Job description

Coos History Museum is seeking a Visitor Experience Manager to lead visitor services, museum store operations, and support public programs. The role focuses on creating a welcoming experience, supervising staff and volunteers, and ensuring visitor satisfaction.

You will oversee admissions, staffing, store merchandising, and marketing communications while coordinating programs, rentals, and events with adherence to museum policies.