Guest Experience Coordinator — Museum Operations

Concord Museum; Massachusetts; Hybrid; USD 36,000 - 44,000; Full time

Job summary

A cultural institution in Massachusetts is seeking a Visitor Services Coordinator to enhance visitor experiences and ensure efficient front desk operations. The ideal candidate should have excellent customer service and communication skills, with a background in hospitality or education. Responsibilities include managing group tours, assisting with events, and collaborating with the Visitor Experience team. The position offers a full-time schedule with some evening and weekend work required.

Qualifications

• Must have 6 months to 1 year of related experience or training.
• Must be reliable and comfortable working with the public.
• Familiarity with ticketing and POS systems is a plus.

Responsibilities

• Manage front desk operations and support gallery staff.
• Schedule and oversee group tours and museum events.
• Ensure smooth functioning of visitor services.
• Assist with set-up and breakdown of events.

Skills

Exceptional customer service

Communication skills

Team collaboration

Problem-solving

Education

Bachelor's degree in history, education, or hospitality

Tools

Tessitura

SalesVu

Job description

A cultural institution in Massachusetts is seeking a Visitor Services Coordinator to enhance visitor experiences and ensure efficient front desk operations. The ideal candidate should have excellent customer service and communication skills, with a background in hospitality or education. Responsibilities include managing group tours, assisting with events, and collaborating with the Visitor Experience team. The position offers a full-time schedule with some evening and weekend work required.