Visitor Services Manager

Coos History Museum; Coos Bay (OR); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Paid time off

Paid holidays

Professional development

Complimentary museum membership

Store discount 15%

Job summary

Coos History Museum is seeking a Visitor Experience Manager to lead visitor services, museum store operations, and support public programs. The role focuses on creating a welcoming experience, supervising staff and volunteers, and ensuring visitor satisfaction.

You will oversee admissions, staffing, store merchandising, and marketing communications while coordinating programs, rentals, and events with adherence to museum policies.

Qualifications

• High school diploma or equivalent required.
• At least two years of relevant experience in visitor services, customer service, retail operations, hospitality, public programs, or related field.
• Experience supervising or coordinating staff or volunteers.

Responsibilities

• Oversee admissions, visitor inquiries, membership sales, and front desk operations.
• Train, supervise, and schedule visitor services staff, front desk volunteers, and tour docents.
• Maintain welcoming public spaces and implement museum safety, security, and visitor service procedures.
• Monitor attendance and visitor feedback to support service improvements.
• Manage store operations, including merchandising, inventory, purchasing, and vendor relationships.
• Coordinate the museum’s artisan market.
• Prepare and distribute promotional materials for assigned programs and activities.
• Maintain accurate visitor and program information through social media and website updates.
• Coordinate docent tour program and assist with group visits, tours, and field trips.
• Organize program logistics, supplies, registration, and volunteer support within approved budgets.
• Assist with facility rentals, museum events, and outreach activities.

Skills

Customer service

Staff supervision

Public programs

Hospitality

Communication

Organization

Education

High school diploma

Tools

Sales systems

Office software

Digital marketing tools

Job description

Status: Full-time, hourly, nonexempt; 32–40 hours per week

Schedule: Tuesday–Saturday, with occasional evenings for events

Compensation: $19 per hour

Status: Full-time, hourly, nonexempt; 32–40 hours per week

Schedule: Tuesday–Saturday, with occasional evenings for events

Position Summary

The Visitor Experience Manager leads visitor services and museum store operations and assists with designated public programs at the Coos History Museum. This position creates a welcoming, accessible visitor experience; supervises staff and volunteers; and supports public engagement.

Primary Responsibilities

Visitor Services and Volunteer Management

• Oversee admissions, visitor inquiries, membership sales, and front desk operations.


• Train, supervise, and schedule visitor services staff, front desk volunteers, and tour docents.


• Maintain welcoming public spaces and implement museum safety, security, and visitor service procedures.


• Monitor attendance and visitor feedback to support service improvements.

Museum Store

• Serve as Manager on Duty and provide front desk coverage as needed.


• Manage store operations, including merchandising, inventory, purchasing, and vendor and consignment artist relationships.


• Maintain accurate sales and inventory records.


• Coordinate the museum’s artisan market.

Marketing and Communications

• Prepare and distribute promotional materials for assigned programs and activities.


• Maintain accurate visitor and program information through social media, website updates, and other communication channels.


• Keep staff and volunteers informed about museum programs, services, and operational changes.

Programs, Rentals, and Events

• Coordinate the docent tour program and assist with group visits, tours, and field trips.


• Coordinate designated public programs.


• Organize program logistics, supplies, registration, and volunteer support within approved budgets.


• Assist with facility rentals, museum events, and outreach activities, including preparation, setup, staffing, guest support, and cleanup.


• Work with museum staff to ensure activities are well organized and follow museum policies.


• Other duties as assigned.

Qualifications and Requirements

• High school diploma or equivalent required.


• At least two years of relevant experience in visitor services, customer service, retail operations, hospitality, public programs, or a related field required.


• Experience supervising or coordinating staff or volunteers.


• Outgoing, approachable manner and a commitment to welcoming visitors of diverse backgrounds, ages, and abilities.


• Strong customer service, communication, and organizational skills.


• Ability to manage multiple tasks, respond to changing priorities, and maintain accuracy in a fast-paced public environment.


• Ability to work collaboratively as part of a small team and independently within assigned responsibilities.


• Comfort using sales systems, office software, and digital marketing tools.


• Interest in local history and community engagement.


• Ability to lift and move items weighing up to 20 pounds, with or without reasonable accommodation, for museum store operations and program and event setup.


• Must pass a background check.

Benefits

• Paid time off following completion of the probationary period, in accordance with the employee handbook.


• Paid holidays in accordance with the employee handbook.


• Professional development opportunities.


• Complimentary museum membership.


• A regular Tuesday–Saturday schedule, with advance notice of adjustments for events.


• Opportunities to preview exhibits and attend selected museum programs.


• 15% discount in the museum store.