Manager of Security and Visitor Experience

University of Nebraska–Lincoln; Lincoln (NE); Hybrid; USD 50,000 - 62,000; Full time

Job summary

University of Nebraska–Lincoln seeks a Manager of Security and Visitor Experience to lead the visitor journey across all museum spaces, ensuring safety and accessibility while welcoming guests. You will develop security policies, supervise a staff team, monitor operations, and analyze visitor feedback to enhance engagement and access to exhibitions and programs.

The role emphasizes collaboration with the engagement team to create a welcoming, inclusive environment and to support events,

Qualifications

• Bachelor’s degree in liberal arts, humanities, business, hospitality, or related field and 3 years of professional experience in events coordination, security operations and/or management, customer service, or hospitality; equivalent education/experience considered.
• Outstanding written and verbal communication skills.
• Strong leadership, problem solving, and conflict resolution skills
• Ability to recruit, develop, and manage directly reporting staff members
• Ability to develop and monitor annual operating and multi-year project budgets.
• Demonstrated ability to meet challenges calmly and skillfully, and to troubleshoot and solve challenging customer service scenarios.
• Proficient computer skills including word processing, spreadsheet, event management systems, databases, and presentation software.
• Familiarity with operating and troubleshooting AV equipment.
• Ability to work in a fast-paced environment, adhere to deadlines, and demonstrate flexibility in meeting shifting demands and priorities.
• Ability to lift up to 24 pounds.
• Knowledge of point-of-sale systems.

Responsibilities

• Oversee comprehensive visitor experience in all museum spaces including the Great Hall, visitor center, store, galleries, and during events.
• Develop and implement safety and security policies aligned with best practices in the art museum field.
• Lead a team of security and visitor experience staff; monitor cameras and patrol galleries.
• Provide orientation and wayfinding for visitors; support ticketed admissions and memberships.
• Analyze visitor data, oversee surveys and report findings to museum staff.
• Collaborate with engagement team to improve overall visitor experience and outreach.

Skills

Communication

Leadership

Problem solving

Conflict resolution

Staff development

Budgeting

Event management systems

AV equipment familiarity

POS systems

Education

Bachelor’s degree in liberal arts, humanities, business, hospitality, or related field

Tools

Event management software

Databases

Word processing & spreadsheets

Job description

Manager of Security and Visitor Experience

The Manager of Security and Visitor Experience embodies Sheldon Museum of Art’s commitment to centering the visitor experience by creating a safe, secure, and accessible environment for both people and works of art. They ensure that every visitor is warmly welcomed, effectively oriented, and given the tools they need to engage in a safe and meaningful way with the museum’s exhibitions, programs, and events. They serve as an advocate for the museum’s visitor while simultaneously developing, advancing, and ensuring compliance with the museum’s visitor and security policies.

The Manager of Security and Visitor Experience oversees the comprehensive visitor experience in all museum spaces including the Great Hall, the visitor center, the museum store, the galleries, and during public and private events. They develop and implement safety and security policies that align with best practices in the art museum field, and that contribute to a safe, inclusive, and welcoming environment for all museum staff, volunteers, students, and visitors. Taking this integrated approach, the Manager of Security and Visitor Experience provides effective and engaging orientation and wayfinding for all visitors, oversees retail operations and ticketed admissions, and leads a team of security and visitor experience staff who monitor security cameras, patrol galleries, welcome visitors, staff programs, solicit memberships, and aid with event needs. They contribute to strategies for analyzing the museum’s visitors, recommend and implement visitor surveys, and report findings to museum staff. The Manager of Security and Visitor Experience serves as a member of the museum’s engagement team and thereby contributes to and implements strategies that improve Sheldon’s overall visitor experience, engage audiences, and encourage visitors to join the Sheldon Art Association.

The University of Nebraska does not discriminate based on race, color, ethnicity, national origin, sex, pregnancy, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, marital status, and/or political affiliation in its programs, activities, or employment. See https://equity.unl.edu/notice-nondiscrimination/.

Minimum Required Qualifications

• Bachelor’s degree in liberal arts, humanities, business, hospitality, or related field and 3 years of professional experience in events coordination, security operations and/or management, customer service, or hospitality; equivalent education/experience considered.
• Outstanding written and verbal communication skills.
• Strong leadership, problem solving, and conflict resolution skills
• Ability to recruit, develop , and manage directly reporting staff members
• Ability to develop and monitor annual operating and multi-year project budgets.
• Demonstrated ability to meet challenges calmly and skillfully, and to troubleshoot and solve challenging customer service scenarios.
• Proficient computer skills including word processing, spreadsheet, event management systems, databases, and presentation software.
• Familiarity with operating and troubleshooting AV equipment.
• Ability to work in a fast‑paced environment, adhere to deadlines, and demonstrate flexibility in meeting shifting demands and priorities.
• Ability to lift up to 24 pounds.
• Knowledge of point-of-sale systems.

Preferred Qualifications

• Bachelor’s degree in liberal arts, humanities, business, hospitality, or related field
• Previous experience analyzing audiences, tracking visitation, and preparing reports based on this information.
• Knowledge of best practices in art museum visitor experience strategies as identified by the American Alliance of Museums, the Visitor Studies Association, the Museum Store Association, and other professional organizations.
• Knowledge of best practices in museum security as identified by the American Alliance of Museums and other professional organizations.
• An appreciation for and understanding of the operations and mission of a university art museum.
• Knowledge of art history, especially that represented in the museum’s collection

Pre-Placement Driving Record Review Required No

Physical Required No

Commercial Driver’s License (CDL) required. Subject to DOT approved pre‑employment & random testing for alcohol and controlled substances.

Criminal History Background Check Required Yes

Posted Salary $56,000/yr. minimum

Job Category (old) Managerial/Professional

Job Type Full-Time

Alternate Work Schedule (if other than 8-5) some evening and weekend hours required. 24 hour on‑call.

Work Location (City, State) Lincoln, NE

Position funded by grant or other form of temporary funding? No

Supplemental Questions

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