Visitor Center Floor Supervisor

Visit Alexandria; Alexandria (VA); On-site; USD 26,000 - 29,000; Full time

Job summary

Visit Alexandria is seeking a Floor Supervisor to lead the Alexandria Visitor Center’s daily front-of-house operations and coach frontline staff. You will oversee scheduling, merchandising, and POS processes, ensuring a welcoming environment that reflects Alexandria’s brand.

Working with the Visitor Services Manager, you will contribute to programming, activations, and reporting to enhance visitor experience and promote city offerings.

Qualifications

• 2-3 years of experience in customer service, retail, hospitality, or tourism.
• Desire to gain leadership and administrative skills.
• Strong background in delivering exceptional customer service.
• Proficiency in Microsoft Office and POS systems (Square preferred).
• Strong attention to detail and organizational skills.
• Outstanding interpersonal and communication skills.
• Bachelor’s degree preferred but not required.
• Flexible availability including evenings, weekends, and some holidays.

Responsibilities

• Oversee daily operations of the Visitor Center, ensuring it remains welcoming, inclusive, and informative.
• Manage staff scheduling for holidays, evenings, and weekends.
• Ensure accurate bank deposits and POS system accuracy.
• Handle escalated customer service concerns with professionalism and hospitality.
• Maintain merchandising, inventory, and backstock aligned with city events and promotions.
• Assist in preparing monthly schedules and reporting on visitor traffic and engagement.

Skills

Customer service

Leadership potential

Attention to detail

Organizational skills

Communication skills

Education

Bachelor’s degree preferred

Tools

Microsoft Office

Square POS

Job description

Visit Alexandria is the City of Alexandria’s not-for-profit destination marketing organization (DMO), promoting Alexandria, Virginia, as a premier destination for tourism and meetings. Our purpose is simple but powerful: we showcase Alexandria to the world by highlighting its character, culture, and creativity, which attracts visitors who strengthen our economy and community.

At the heart of our culture are our values—Teamwork, Strategy, Creativity, Inclusion, and Joy—which guide how we collaborate, serve our community, and welcome the world. These values shape not only how we market Alexandria but also how we show up for our members, visitors, and one another, every day.

Recognized by Travel + Leisure as a Top 5 Best City in the U.S. 2025 and voted a Condé Nast Traveler Top 3 Best Small City in the U.S. 2025, Alexandria is a welcoming escape on the Potomac River, minutes from Washington, D.C. Founded in 1749 and boasting the nation’s third oldest historic district, Alexandria hums with a cosmopolitan feel. Stroll Old Town Alexandria’s King Street mile to find more than 200 independent restaurants and boutiques plus intimate historic museums and new happenings at the waterfront. Explore vibrant neighborhoods beyond Old Town, trace George Washington and the Founding Fathers’ footsteps and follow the stories of Black Americans who shaped the history of Alexandria and the United States.

Position Summary

The Floor Supervisor supports the success of the Alexandria Visitor Center by leading daily front-of-house operations and ensuring every guest receives exceptional hospitality. This role supervises and coaches frontline staff, oversees scheduling, merchandising, and point-of-sale processes, and helps maintain a welcoming, well-organized environment that reflects Alexandria’s brand. Working closely with the Visitor Services Manager, the Floor Supervisor contributes to programming, marketing activations, and reporting that enhance the visitor experience and promote Alexandria’s retail, dining, and cultural offerings.

Essential Duties and Responsibilities

Visitor Center Operations

• Oversee daily operations of the Visitor Center, ensuring it remains a welcoming, inclusive, and informative space for guests.
• Open and close the Visitor Center, completing all opening/closing duties including opening and closing the register, tidying merchandise, organizing daily documents, etc.
• Assist in managing staff scheduling and coverage for holidays, evenings, and weekends.
• Ensure timely bank deposits, POS system accuracy (Square), and compliance with financial procedures.
• Handle escalated customer service concerns with professionalism and hospitality.
• Maintain facility appearance, including activations, seasonal décor, and merchandising that are tied to citywide events, campaigns, and other promotions.
• Maintain retail inventory, organization, and backstock.

Staff Supervision & Training

• Train and supervise part-time visitor center staff, ensuring service excellence and strong knowledge of tourism in Alexandria.
• Provide ongoing coaching to frontline staff, emphasizing hospitality and consistency.
• Oversee adherence to policies and procedures.

Administrative Responsibilities

• Track and maintain inventory of visitor guides, brochures, and other promotional materials.
• Coordinate delivery of promotional collateral to members, hotels, and community partners.
• Ensure visitor inquiries (email, phone, and in-person) are handled promptly and professionally.
• Assist in preparing monthly schedules for the visitor center team.
• Assist in preparing reports on visitor traffic, sales, and engagement for internal use.

Qualifications

• 2-3 years of experience in customer service, retail, hospitality, or tourism.
• Desire to gain/improve leadership and administrative skills.
• Strong background in delivering exceptional customer service.
• Proficiency in Microsoft Office and POS systems (Square preferred)
• Strong attention to detail, organizational skills, and ability to manage multiple priorities.
• Outstanding interpersonal and communication skills, with a collaborative and professional approach.
• Bachelor’s degree preferred but not required.
• Flexible availability including evenings, weekends, and some holidays.

Compensation

• $19.25 per hour

We welcome all to apply and are committed to hiring, developing, promoting, and retaining diverse talent. Our culture is collaborative, celebratory, innovative, inclusive, and accountable. We work hard, but there is genuine respect for work-life balance, health, family, service, and flexibility.