Visitor Experience and Accessibility Manager

Smithsonian Institution; Washington (District of Columbia); On-site; USD 65,000 - 75,000; Full time

Job summary

The Smithsonian Institution’s National Museum of Natural History seeks applicants for a position at the GS-11 level, requiring one year of specialized experience in visitor services and museum operations. The role focuses on overseeing visitor experience, accessibility, and volunteer programs, using customer service practices to create a high-quality experience within a large museum.

Your resume must be concise and demonstrate how your experience aligns with the responsibilities and specialized

Qualifications

• Requires one year of specialized experience equivalent to at least GS-11 in the Federal Service.

Responsibilities

• Overseeing visitor experience, accessibility, and volunteer programs.
• Using customer service practices to create a high-quality experience within a large museum.

Skills

Visitor experience

Accessibility

Volunteer programs

Customer service

Visitor engagement

Job description

The Smithsonian Institution is the world’s largest museum, education, and research complex. The National Museum of Natural History (NMNH) is a major bureau of the Smithsonian Institution that is responsible for the acquisition, curation, and preservation of collections of objects and specimens of natural history, which tells the history of the planet and a record of human interaction with the environment and one another.

This Vacancy Announcement will close once 150 applications are received.

Experience: You qualify for this position if you have one year of specialized experience equivalent to at least the GS-11 level in the Federal Service. For this position, specialized experience is defined as

1. overseeing visitor experience, accessibility, and volunteer programs, and
2. using customer service practices and visitor engagement strategies to create the highest quality experience within a large museum.

Your resume must be no more than two (2) pages and should clearly demonstrate how your experience aligns with the responsibilities and specialized experience required for this position. Do not copy language directly from the vacancy announcement, as you will be deemed ineligible for consideration. Instead, provide detailed, descriptive information about your actual experience.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Part‑time and/or unpaid experience related to this position will be considered to determine the total number of years and months of experience. Be sure to note the number of paid or unpaid hours worked each week.