VisionLink Support Specialist

Mustang Cat; Houston (TX); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Great Work-Life Balance

Job Stability + Career Growth Opportu­

Comprehensive Benefits Package – Med/D

401(k) with Employer Match

Tuition Reimbursement & Development Op

Paid Time Off & Holidays

Job summary

Mustang Cat in Houston is seeking a VisionLink Specialist to support, optimize, and expand VisionLink usage across our dealer's customer base. You will be the primary resource for telematics support, onboarding, training, and performance monitoring.

Ideal candidates have experience in data analytics or related roles, strong data interpretation skills, and the ability to translate telematics data into actionable insights that improve uptime and reduce costs.

Qualifications

• Experience in data analytics, data science, or a related analytical role.
• Strong ability to collect, interpret, and analyze data from multiple sources.
• Proficiency with Microsoft Office and database systems.
• Excellent written and verbal communication skills.
• Ability to work collaboratively across teams and departments.

Responsibilities

• Provide frontline VisionLink support for customer inquiries and internal teams.
• Assist with account setup, asset visibility, subscriptions, and dashboard configuration.
• Troubleshoot telematics hardware and connectivity issues and escalate when needed.
• Train customers and internal staff; develop quick-reference guides and best practices.
• Translate telematics data into actionable insights to improve uptime and productivity.

Skills

Data analytics

Data science

Microsoft Office

Database systems

Communication skills

Collaboration

Attention to detail

Education

Associate degree or technical certificate

Tools

VisionLink

Cat Inspect

SIS

Foresight

Job description

.
Since 1952, Mustang has proudly served the

Now Hiring: VisionLink Specialist

(Data Analysis | Equipment Health | Predictive Maintenance)
The VisionLink Support Specialist is responsible for supporting, optimizing, and expanding the use of

Building Texas… Powering the World.

Since 1952, Mustang has proudly served the construction, oil & gas, power generation, marine, and manufacturing industries as the authorized Caterpillar® dealer for Southeast Texas. Start your career with Mustang Cat - one of America's Greatest Midsize Workplaces of 2025!

Now Hiring: VisionLink Specialist

(Data Analysis | Equipment Health | Predictive Maintenance)

The VisionLink Support Specialist is responsible for supporting, optimizing, and expanding the use of VisionLink across the dealership’s customer base. This role serves as the primary internal and external resource for telematics support, customer onboarding, training, and performance monitoring.

The Specialist ensures customers receive actionable insights from connected assets to improve uptime, reduce operating costs, and increase overall equipment productivity.

Why Join Mustang Cat’s Service & Analytics Team?

We're more than just machines—we're the people behind the performance. Mustang Cat offers:

• Great Work-Life Balance
• Job Stability + Career Growth Opportunities
• Comprehensive Benefits Package – Medical, Dental, Vision
• 401(k) with Employer Match
• Tuition Reimbursement & Development Opportunities
• Paid Time Off & Holidays

Key Responsibilities

VisionLink Customer Support

• Provide frontline support for VisionLink-related inquiries from customers and internal teams.
• Assist customers with account setup, asset visibility, subscriptions, and dashboard configuration.
• Troubleshoot telematics hardware and connectivity issues (Product Link devices, cellular/GPS communication).
• Coordinate with Caterpillar technical support when escalation is required.

Customer Onboarding & Training

• Lead customer onboarding sessions for new machine deliveries.
• Conduct virtual or in-person VisionLink training sessions.
• Develop quick-reference guides and internal best practices documentation.
• Ensure customers understand features including:
• Health alerts
• Utilization tracking
• Preventive maintenance scheduling
• Productivity analytics
• Fuel and idle reporting
• Identify opportunities to increase VisionLink subscription penetration.
• Support CVA and Services Commitment initiatives through telematics utilization.

Internal Dealer Support

• Train Sales, Parts, and Service teams on VisionLink capabilities.
• Support sales efforts by demonstrating telematics value to prospects.
• Assist with reporting needs for leadership (utilization trends, adoption rates, subscription growth).
• Partner with Condition Monitoring Analysts to translate telematics data into customer value.

What We’re Looking For

• Experience in data analytics, data science, or a related analytical role
• Strong ability to collect, interpret, and analyze data from multiple sources
• Proficiency with Microsoft Office and database systems
• Excellent written and verbal communication skills
• Ability to work collaboratively across teams and departments
• Strong attention to detail with effective organization and time management skills

Additional Helpful Skills

• Associate’s degree or technical certificate in a mechanical, technical, or related discipline
• Prior experience as a diesel technician or in a heavy equipment service environment
• Experience performing root-cause analysis and identifying machine issues
• Familiarity with Caterpillar equipment and condition monitoring tools such as VisionLink, Cat Inspect, SIS, and Foresight

Check out the Mustang Cat Anthem to see our mission in action!

Mustang Cat is an Equal Opportunity Employer.