Engine Technical Communicator

Mustang; Georgia; On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Great Work-Life Balance

On-Premise Clinic

Tuition Reimbursement

Career Growth

Job Stability

Medical/Dental/Vision

401(k) Match

Paid Vacation, Sick Time, Holidays

Job summary

Mustang Cat in Southeast Texas seeks a Technical Communicator to provide expert technical assistance to the dealership and customers, supporting shop and field service teams across multiple sites.

The ideal candidate reads schematics, interprets machining specifications, communicates with CAT engineers, and collaborates with parts and sales to resolve issues and improve service revenue.

Qualifications

• College degree in Diesel Technology or Ag Mechanization or related field.
• Equivalent work experience considered in lieu of education.
• Knowledge of internal combustion engines and spark vs compression ignition.

Responsibilities

• Consulting with all stores to resolve technical problems and improve technician competencies.
• Provide technical support for Mustang Power Systems shop and field service departments across multiple sites.
• Communicate with CAT engineers via DSN to resolve issues quickly.

Skills

Technical communication

Problem solving

Customer service

Reading schematics

Education

College degree in Diesel Technology or Ag Mechanization

Tools

Dial bore gauges

Calipers

O.D. micrometers

Depth micrometers

Profilometers

T-gauges

Job description

Building Texas… Powering the World.

Since 1952, Mustang has proudly served the construction, oil & gas, power generation, marine, and manufacturing industries as the authorized Caterpillar® dealer for Southeast Texas. Start your career with Mustang Cat - one of America's Greatest Midsize Workplaces of 2025!

This position is responsible for providing technical assistance to the dealership and its customers. Responsibilities include (but not limited to):

Technical Communicator Benefits:

• Great Work-Life Balance
• On-Premise Clinic
• Tuition Reimbursement
• Vast Growth Opportunities
• Job Stability
• Full-Time Benefits to Include: Medical, Dental, Vision
• 401(k) Employer Match
• Paid Vacation, Sick Time, Holidays

Technical Communicator Responsibilities include:

• Consulting with all stores to ensure resolution of critical technical problems while enhancing technical competencies of dealer Technicians
• Providing technical support for Mustang Power Systems shop and field service departments to include large bore 290, field service, marine, EPG, Tomball, and Waller (rebuild and machining).
• Communicating with CAT engineers via the DSN to quickly resolve all technical issues
• Performing other duties such as applied failure analysis, completing goodwill requests, and working with our district CAT Representative to help resolve technical issues
• Work with Technical Services team and service technicians to provide solutions to trouble-shooting needs
• This person must be able to take on additional work in the absence of other Technical Communicators and possess strong written and verbal skills.
• Assisting with the definition and solution of technical problems
• Assist sales and parts departments with technical matters
• Develop and maintain a cohesive team effort between all departments
• Work closely with Caterpillar to develop economical solutions to issues and product problems

Technical Communicator Requirements:

• College degree in Diesel Technology or Ag Mechanization or other industry-related field
• Will consider equivalent work experience in lieu of educational requirements
• In-depth knowledge of internal combustion engines and the fundamental differences between spark vs compression ignition engines.
• Technical background with the ability to read schematics, engineering drawings, and machining specifications
• Working knowledge of precision measuring equipment to include dial bore gauges, calipers, O.D. micrometers, depth micrometers, profilometers, T-gauges, gauge blocks, etc.
• Working knowledge of water brake and inertial dyno testing procedures, nomenclature, and performance troubleshooting
• Knowledge of CAT and Mustang data/service systems and applications
• Soft skills as required for a technical professional whose insight and recommendations may directly influence service revenue and sales growth in a competitive environment.

Check out the Mustang Cat Anthem to see our mission in action!

Mustang Cat is an Equal Opportunity Employer.