Regional Operations Manager

Mustang Cat; Houston (TX); On-site; USD 110,000 - 160,000; Full time

Job summary

Mustang Cat Rentals in Houston seeks a Regional Operations Manager to lead our rental network across multiple branches, ensuring consistent execution, strong financial performance, and exceptional customer experience. You will coach Branch Managers, coordinate with Sales, Service, and Central Operations, analyze utilization and downtime, and drive productivity while upholding safety and standard work.

This role offers leadership in a growing, Caterpillar-backed dealership with a focus on uptime,

Qualifications

• Bachelor's degree in Business, Operations Management, or related field.
• 7+ years of experience in equipment rental, construction services, or industrial operations.
• Proven leadership experience managing multiple locations or teams.
• Strong financial acumen, including EBITDA and operational performance metrics.
• Ability to implement process discipline and standard work.
• Strong communication, leadership, and problem‑solving skills.
• Proficiency in Microsoft Office and rental management systems.

Responsibilities

• Own operational performance across assigned rental branches.
• Drive labor productivity metrics (Revenue/FTE, Gross Margin/FTE) and staffing alignment.
• Ensure equipment availability, delivery responsiveness, and service levels meet expectations.
• Lead, coach, and develop Branch Managers and operations teams.
• Partner with Sales, Service, and Central Operations to align execution and drive growth.
• Analyze operational data (utilization, downtime, productivity) to drive decision‑making.
• Enforce and continuously improve standard operating procedures and workflows.
• Resolve escalated operational and customer issues.
• Promote and reinforce company tools, processes, and values across the region.

Skills

Leadership

Financial acumen

Problem-solving

Communication

Microsoft Office

Education

Bachelor's degree in Business/Operations

Tools

Rental management systems

Job description

Building Texas... Powering the World.

Since 1952, Mustang has proudly served the construction, oil & gas, power generation, marine, and manufacturing industries as the authorized Caterpillar dealer for Southeast Texas. Start your career with Mustang Cat - one of America's Greatest Midsize Workplaces of 2025!

Now Hiring: Regional Operations Manager - Rental Services

(Operations Leadership | Equipment Rental | Multi-Branch Management)

Mustang Cat Rentals is a leading equipment rental provider serving the Houston and Beaumont metro areas, operating a diversified fleet across 16 branches.

We support construction, industrial, infrastructure, and energy customers with a strong focus on safety, uptime, utilization, and operational excellence.

As we continue to scale, we are seeking a Regional Operations Manager to drive consistent execution, improve performance, and lead high-performing teams across our rental network.

What You'll Do:

As Regional Operations Manager, you will lead operations across a defined group of branches, ensuring consistent execution, strong financial performance, and an exceptional customer experience.

• Key Responsibilities:
  • Own operational performance across assigned rental branches
  • Drive labor productivity metrics (Revenue/FTE, Gross Margin/FTE) and staffing alignment
  • Ensure equipment availability, delivery responsiveness, and service levels meet expectations
  • Lead, coach, and develop Branch Managers and operations teams
  • Partner with Sales, Service, and Central Operations to align execution and drive growth
  • Analyze operational data (utilization, downtime, productivity) to drive decision‑making
  • Enforce and continuously improve standard operating procedures and workflows
  • Resolve escalated operational and customer issues
  • Promote and reinforce company tools, processes, and values across the region

What Success Looks Like:

• Improved fleet utilization and branch‑level profitability
• Consistent operational execution across all locations
• Strong labor productivity and cost control
• High employee engagement and leadership bench strength
• Exceptional customer experience and responsiveness

Required Qualifications:

• Bachelor's degree in Business, Operations Management, or related field
• 7+ years of experience in equipment rental, construction services, or industrial operations
• Proven leadership experience managing multiple locations or teams
• Strong financial acumen, including EBITDA and operational performance metrics
• Ability to implement process discipline and standard work
• Strong communication, leadership, and problem‑solving skills
• Proficiency in Microsoft Office and rental management systems

Preferred Qualifications:

• Experience in high-OEC or specialty rental environments
• Lean, Six Sigma, or operational excellence training
• Background in heavy equipment or Caterpillar dealership operations

This role is critical to ensuring Mustang Cat Rentals continues to scale with disciplined operations, strong financial performance, and a best‑in‑class customer experience across every branch.

Check out the Mustang Cat Anthem to see our mission in action!

Mustang Cat is an Equal Opportunity Employer.