Shop Coordinator

Mustang Cat; Houston (TX); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Work-life balance

On-site clinic

Overtime eligible

Tuition reimbursement

Growth opportunities

Job stability

Full-time benefits

401(k) match

Paid vacation

Job summary

Mustang Cat in Houston, TX is seeking a Shop Coordinator to support the Machinery Service Department. You will assist the Service Supervisor with day-to-day shop operations, coordinating repairs, reviewing invoices, and ensuring timely service delivery.

Emphasis on customer communication and cross-team coordination. The role requires 1–2 years of dispatching/coordination experience, strong customer service, and solid computer skills.

Qualifications

• High school diploma or equivalent required.
• 1–2 years dispatching or coordination experience in a service or repair-related industry.
• Excellent customer service and organizational skills.
• Strong computer skills, including Microsoft Office Suite.
• Ability to multitask and prioritize in a fast-paced environment.
• Professional communication across phone, email, and in-person interactions.

Responsibilities

• Support shop scheduling and coordinate repairs between teams.
• Review invoices for accuracy and process warranty documentation.
• Monitor production and efficiency, reporting key metrics.
• Manage equipment inventory and assist with shipping & receiving.
• Enforce safety and contamination control practices.
• Provide technical support to internal stakeholders.
• Communicate effectively with technicians, Product Support Sales Reps, and customers.
• Step in for the Service Supervisor during absences and assist with delegated tasks.

Skills

Customer service

Organizational skills

Microsoft Office

Multitasking

Communication

Education

High school diploma

Tools

CRM platforms

Job description

Building Texas... Powering the World.

Since 1952, Mustang has proudly served the construction, oil & gas, power generation, marine, and manufacturing industries as the authorized Caterpillar dealer for Southeast Texas. Start your career with Mustang Cat - one of America's Greatest Midsize Workplaces of 2025!

Now Hiring: Shop Coordinator - Houston, TX

(Service Operations | Customer Support | Shop Scheduling)

Mustang Cat is actively seeking a Shop Coordinator to support the Machinery Service Department in Houston, Texas. In this role, you will assist the Service Supervisor in the day-to-day operations of the shop, ensuring timely and efficient equipment service, customer communication, and repair coordination.

Top Benefits for Shop Coordinators at Mustang Cat:

• Great Work-Life Balance
• On-Premise Clinic
• Opportunity for Overtime
• Tuition Reimbursement
• Vast Growth Opportunities
• Job Stability
• Full-Time Benefits: Medical, Dental, Vision
• 401(k) with Employer Match
• Paid Vacation, Sick Time & Holidays

What You’ll Do as a Shop Coordinator:

• Support shop scheduling and coordinate repairs between teams
• Review invoices for accuracy and process warranty documentation
• Monitor production and efficiency, reporting key metrics
• Manage equipment inventory and assist with shipping & receiving
• Enforce safety and contamination control practices
• Provide technical support to internal stakeholders
• Communicate effectively with technicians, Product Support Sales Reps, and customers
• Step in for the Service Supervisor during absences and assist with delegated tasks

What You Bring:

• High school diploma or equivalent required
• 1-2 years of dispatching or coordination experience in a service or repair-related industry
• Excellent customer service and organizational skills
• Strong computer skills, including Microsoft Office Suite
• Ability to multitask and prioritize in a fast-paced environment
• Professional communication across phone, email, and in-person interactions

Preferred Qualifications:

• Mechanical aptitude or background in equipment repair/service
• Spanish speaking skills are a strong plus
• Familiarity with Caterpillar equipment, service scheduling systems, or CRM platforms is beneficial

Check out the Mustang Cat Anthem to see our mission in action!

Mustang Cat is an Equal Opportunity Employer.