Assistant Operations Manager

Hero-Practice-Services-; Baltimore (MD); On-site; USD 44,000 - 56,000; Full time

Benefits offered by this job

Generous pay with monthly bonus

PTO and paid holidays

Career growth

Job summary

Adventure Dental & Orthodontics in Baltimore, MD, is hiring an Assistant Operations Manager to lead front office processes and assist with HR functions in a pediatric dental, vision, and orthodontic practice. Reports to the Operations Manager.

Pay range shown; location: 1253 W Pratt St, Baltimore, MD 21223. Responsibilities include scheduling, process oversight, payroll submission, staff supervision, and contract/payment plan creation for private pay patients.

Qualifications

• Dental practice experience is a plus.
• 1+ year administrative experience.
• Weekend availability.
• Multitasking abilities.
• Strong interpersonal and communication skills.
• Knowledge of ECW/Dolphin, Payroll, Intero, Google Docs, MS Office.

Responsibilities

• Build a community within the practice to foster teammate satisfaction and retention; develop strategies to achieve goals.
• Schedule appointments for all patient services.
• Manage and monitor office processes; supervise front desk staff and payroll.
• Improve processes, products, and services with creative thinking.
• Create contracts and payment plans for private pay patients.
• Ensure patients are teched and scribed timely; assist team when behind.
• Prepare accurate patient insurance letters.
• Keep the practice clean and presentable for patients.

Skills

Administrative experience

Front desk

Customer service

Interpersonal skills

Tools

ECW Dolphin Database

Payroll

Intero Order processing

Google Docs

Document Portal

Spreadsheets

Word

Excel

Job description

Become a Hero and join us on our mission to help underserved kids!

• Generous pay with monthly bonus opportunities
• PTO and paid holidays
• Career growth within your practice and the region

Adventure Dental & Orthodontics in Baltimore, MD,is currently seeking an Assistant Operations Manager to achieve patient and organizational goals by effectively managing front office processes and assisting with human resource functions within a pediatric dental, vision, and orthodontic practice. This position will report to the Operations Manager.

Pay range:$43,888-$56,130

Job Responsibilities

• Build a community within the practice that fosters teammate satisfaction and retention by developing strategies to achieve organizational goals, being available to staff, accepting feedback from others, developing subordinates’ skills, and encouraging growth
• Schedule appointments for all patient services
• Understand, monitor, and ensure the smooth execution of office processes, including but not limited to, managing employee files, verifying insurance benefits, overseeing timesheets and submitting payroll, and supervising front desk staff
• Improve processes, products, and services through modern and creative thinking
• Create appropriate contracts and payment plans for private pay patients
• Ensure patients are teched and scribed in a timely manner and assists the team when falling behind
• Prepare accurate patient insurance letters
• Ensure practice is clean and presentable to patients to include cleaning restrooms, patient lobby, mopping, vacuuming, dusting etc.
• Participate in other duties that support the mission of providing high-quality and compassionate dental, vision, and orthodontic services to underserved children

Job Qualifications

• Previous experience in a dental practice a plus
• At least one year of demonstrated administrative experience
• Availability to work weekends
• Ability to multitask and complete tasks correctly and on time
• Strong interpersonal skills, listening to patients’ needs, and a friendly and outgoing demeanor
• Preferred knowledge of ECW/Dolphin Database, Payroll, Intero Order processing systems, Google Docs, Document Portal Spreadsheet software, Word, and Excel

In addition to the job description, you will be asked to perform other duties that support the business and our mission.

Position Type

Full-time

Pay Range

$43,888-$56,130

Location(s)

1253 W Pratt St, Baltimore , Maryland 21223 , United States

EEO is the Law