Vision Correction Growth & Experience Lead

Boston Vision; Brookline (MA); On-site; USD 120,000 - 170,000; Full time

Job summary

Boston Vision seeks an energetic leader to drive growth and operational excellence in our Vision Correction Division (Laser and Cataract). The role blends external business development with internal patient experience management to expand refractive surgery, premium cataract offerings, and related procedures.

The ideal candidate will build referral networks, analyze conversion metrics, and lead initiatives to enhance patient experience and practice growth.

Qualifications

• Bachelor’s degree required.
• 3+ years in business development, marketing, practice management, or related experience.
• Strong interpersonal and relationship-building skills.
• Excellent communication and presentation abilities.
• Demonstrated ability to analyze data and drive measurable results.
• Strong organization and project management skills.

Responsibilities

• Develop and maintain relationships with referring providers and partnerships.
• Oversee patient journey from inquiry through surgery and postoperative care to optimize experience.
• Monitor and improve patient conversion rates for LASIK, PRK, EVO ICL, and premium cataract procedures.
• Lead operational initiatives to improve efficiency and launch new services and patient engagement programs.
• Collaborate with physicians, technicians, counselors, and call center teams to optimize workflows.
• Track KPIs including referral growth, consult-to-surgery conversion, patient satisfaction, and online reviews.

Skills

Relationship building

Communication

Data analysis

Project management

Strategic thinking

Education

Bachelor’s degree

Tools

CRM systems

Performance analytics

Job description

Boston Vision seeks an energetic leader to drive growth and operational excellence in our Vision Correction Division (Laser and Cataract). The role blends external business development with internal patient experience management to expand refractive surgery, premium cataract offerings, and related procedures.

The ideal candidate will build referral networks, analyze conversion metrics, and lead initiatives to enhance patient experience and practice growth.