Vision Center Manager: Lead Growth & Member Service

Walmart; Reidsville (NC); On-site; USD 48,000 - 63,000; Full time

Benefits offered by this job

Health benefits

401(k)

Stock purchase plan

Life insurance

PTO

Disability benefits

Employee discounts

Job summary

Walmart in Reidsville, NC seeks an Optical Team Lead to supervise the Vision Center and guide Associates in serving customers with a focus on timely, accurate eyewear and customer service.

You will oversee pricing, inventory, training, and compliance with company policies while ensuring quality eyewear and a welcoming environment for Members and customers. Experience in retail and optical settings is preferred; eligibility to work in the United States is required.

Qualifications

• Completion of 2 or more years of college OR 1 year’s retail experience and 1 year’s supervisory experience OR 2 years’ general work experience including 1 year’s optical experience.
• High school diploma or equivalent.
• Current eligibility to work as an optician or apprentice optician under applicable state laws, regulations, and/or rules.

Responsibilities

• Drives sales in the Vision Center by ensuring effective merchandise presentation including accurate and competitive pricing proper signing and instock and inventory levels budgeting and forecasting sales and assessing economic trends and community needs
• Models enforces and provides direction and guidance to Associates on proper CustomerMember service approaches and techniques to ensure CustomerMember needs complaints and issues are successfully resolved within Company guidelines and standards
• Oversees the implementation of and participates in community outreach programs and encourages Associates to serve as good members of the community
• Ensures compliance with Company and legal policies procedures and regulations for the Vision Center by analyzing and interpreting reports implementing and monitoring asset protection and safety controls overseeing safety operational and quality assurance reviews developing and implementing action plans to improve performance providing direction and guidance on executing Company programs and strategic initiatives and directing the Vision Center Associates in ensuring confidentiality of information documentation and assigned records
• Provides supervision and development opportunities for Associates in the Vision Center by hiring training mentoring assigning duties providing recognition and promoting a belonging mindset in the workplace
• Ensures the provision of quality eyewear by consulting with and educating MembersCustomers selecting products based on MemberCustomer needs obtaining measurements verifying prescriptions maintaining confidential information performing minor frame repair and maintaining Optical equipment
• Upholds the Companys Open Door Policy: by meeting with Associates and listening to concerns researching issues reviewing Company policies and procedures and suggesting resolution for Associates Coordinates completes and oversees jobrelated activities and assignments by developing and maintaining relationships with key stakeholders supporting plans and initiatives to meet customer and business needs identifying and communicating goals and objectives building accountability for and measuring progress in achieving results identifying and addressing improvement opportunities and demonstrating adaptability and promoting continuous learning
• Provides supervision and development opportunities for associates by hiring and training mentoring assigning duties providing recognition and promoting a belonging mindset in the workplace Ensures compliance with company policies and procedures and supports company mission values and standards of ethics and integrity by implementing related action plans utilizing and supporting the Open Door Policy: and providing direction and guidance on applying these in executing business processes and practices
• Respect the individual: Builds highperforming teams embraces differences in people cultures ideas and experiences creates a workplace where associates feel seen supported and connected through a culture of belonging creates opportunities for all associates to thrive and perform
• Respect the individual: Works collaboratively builds strong and trusting relationships communicates with impact energy and positivity to motivate and influence
• Respect the individual: Attracts and retains the best talent empowers and develops talent and recognizes others contributions and accomplishments
• Act with Integrity: Maintains and promotes the highest standards of integrity ethics and compliance models the Walmart values to support and foster our culture holds oneself and others accountable supports Walmarts goal of becoming a regenerative company by making a positive impact for associates customers members and the world around useg creating a sense of belonging eliminating waste participating in local giving
• Act with Integrity: Acts in a selfless manner and is consistently humble selfaware honest fair and transparent
• Serve Our Customers and Members Delivers results while putting the customer first considers and adapts to how where and when customers shop and applies the EDLP and EDLC business models to all plans
• Serve Our Customers and Members Makes decisions based on data insights and analysis balances short and longterm priorities and considers our customers fellow associates shareholders suppliers business partners and communities when making plans
• Strive for Excellence: Displays curiosity and a desire to learn takes calculated risks demonstrates courage and resilience and encourages learning from mistakes
• Strive for Excellence: Drives continuous improvements adopts and encourages the use of new technologies and skills and supports others through change.

Job description

Walmart in Reidsville, NC seeks an Optical Team Lead to supervise the Vision Center and guide Associates in serving customers with a focus on timely, accurate eyewear and customer service.

You will oversee pricing, inventory, training, and compliance with company policies while ensuring quality eyewear and a welcoming environment for Members and customers. Experience in retail and optical settings is preferred; eligibility to work in the United States is required.