Vision Care Store Supervisor - Lead Customer Experience

Visionworks; Elgin (IL); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Vision Coverage

Paid Parental Leave

Bereavement Leave

401(k) Savings Plan

Paid Time off

Milestone anniversary awards

Medical, Dental for Full Timers

Job summary

Visionworks in Elgin, IL is seeking an Optical Supervisor/Assistant Manager to lead the store in the GM's absence and support financial goals through coaching and floor leadership.

You will supervise staff, ensure a smooth patient journey, and coordinate appointments and services to meet customer needs. A strong background in supervision and customer service is required to drive profitability and service excellence.

Qualifications

• HS Diploma, GED or equivalent experience required.
• 1-5 years of supervisory experience required.

Responsibilities

• Promote store profitability by meeting daily, weekly, and monthly targets.
• Supervise and guide associates in exam lane and sales floor to ensure smooth patient/customer flow.
• Coordinate doctor appointments, eyewear services, and patient needs in partnership with GM.
• Coach and motivate staff to deliver excellent patient/customer experiences.
• Execute operational activities to meet financial and customer experience goals.

Skills

Supervisory experience

Customer service leadership

Education

HS Diploma/ GED or equivalent

Job description

Visionworks in Elgin, IL is seeking an Optical Supervisor/Assistant Manager to lead the store in the GM's absence and support financial goals through coaching and floor leadership.

You will supervise staff, ensure a smooth patient journey, and coordinate appointments and services to meet customer needs. A strong background in supervision and customer service is required to drive profitability and service excellence.