Vision Care Store Supervisor and Customer Experience Leader

Visionworks; Scranton (Lackawanna County); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Vision Coverage

Paid Parental Leave

Bereavement Leave

401(k) Savings

Paid Time off

Milestone awards

Medical & Dental

Job summary

Visionworks is seeking an Optical Supervisor/Assistant Manager in Scranton, PA to lead the store in the absence of the General Manager and coach the team toward delivering a WOW patient and customer journey.

You will drive sales targets, supervise exam lane and sales floor, coordinate appointments and services, and ensure outstanding service through coaching and accountable leadership.

Qualifications

• HS Diploma, GED or equivalent experience.
• 1-5 years of supervisory experience.

Responsibilities

• Promote store profitability and achieve sales goals by meeting targets.
• Model and supervise patient/consumer journey across exam lane and sales floor.
• Coordinate doctor appointments and eyewear services to meet patient needs.
• Coach and motivate associates to deliver excellent customer experiences.
• Resolve issues in patient/customer experience in partnership with GM.

Education

HS Diploma or GED

Job description

Visionworks is seeking an Optical Supervisor/Assistant Manager in Scranton, PA to lead the store in the absence of the General Manager and coach the team toward delivering a WOW patient and customer journey.

You will drive sales targets, supervise exam lane and sales floor, coordinate appointments and services, and ensure outstanding service through coaching and accountable leadership.