Vision Care Store Lead & Customer Experience Coach

Colonial Group; Scranton (Lackawanna County); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Vision Coverage

Paid Parental Leave

Bereavement Leave

401 (k) Savings Plan

Paid Time off

Milestone anniversary awards

Medical, Dental for Full Timers

Job summary

Visionworks in Scranton, PA seeks a Visionworks Optical Supervisor/Assistant Manager to lead daily store operations and coach a team toward a simple, human and bold patient journey. This full-time role focuses on achieving sales goals, delivering excellent service in both the exam lane and sales floor, and supporting the General Manager with scheduling, training, and store performance.

The ideal candidate will model Visionworks values, manage guest flow, coordinate appointments, and drive

Qualifications

• HS Diploma, GED or equivalent experience required.
• 1-5 years of supervisory experience required.

Responsibilities

• Promote the store’s profitability and achievement of sales goals by holding self and team accountable to delivering daily, weekly, and monthly targets.
• Role model and engage in all steps of Patient/Customer journey, as well as supervise and redirect associates in exam lane and sales floor.
• Support GM in managing incoming traffic by coordinating and confirming doctor appointments, scheduled eyewear services, and ensuring all patient/customer’s needs are met.
• Coach, motivate, and support associates to perform in their respective roles with excellence to ensure a flawless patient/customer experience.
• Use sound judgment to remove obstacles and find resolution in the patient/customer experience in partnership of General Manager.
• Execute all broad operational activities to meet the store's financial and customer experience goals.

Skills

Supervisory experience

Customer service

Leadership

Education

HS Diploma or GED

Job description

Visionworks in Scranton, PA seeks a Visionworks Optical Supervisor/Assistant Manager to lead daily store operations and coach a team toward a simple, human and bold patient journey. This full-time role focuses on achieving sales goals, delivering excellent service in both the exam lane and sales floor, and supporting the General Manager with scheduling, training, and store performance.

The ideal candidate will model Visionworks values, manage guest flow, coordinate appointments, and drive