Vision Care Store Manager — Lead Growth & Exceptional Service

LensCrafters; Burlington (MA); On-site; USD 39,000 - 68,000; Full time

Benefits offered by this job

Health care

Retirement savings

Paid time off/vacation

Employee discounts

Job summary

LensCrafters at Macy’s is seeking a Store Manager to lead the LensCrafters operation as a marketplace leader and business owner within the community. You will drive topline and profitability, deliver exceptional customer and patient experiences, and maintain high performance standards through capable talent and strict process adherence.

You will recruit and coach a top-caliber team, schedule effectively, manage store operations, and lead visual standards.

Qualifications

• High School graduate or equivalent.
• 4+ years management/supervisory experience.
• Proven track record of delivering results and positive growth.
• Excellent business and financial acumen including operational analysis.
• Comprehensive knowledge of retail operations, processes and policies.
• Strong basic math skills.
• Familiarity with cash register, computers and calculators.
• Strong command of the English language for all correspondence.

Responsibilities

• Drive quality and improvement to meet/exceed all key performance indicators.
• Ensure LensCrafters is known as the leading optical provider within Host/community/market.
• Demonstrate deep understanding of retail business and the capability to transfer knowledge to superior sales and business results.
• Exhibit strong business acumen centered on continual improvement and execution of Best Practices for growth.
• Propose and execute business plans to maximize sales and profit, identifies root cause of issues and address recovery opportunities.
• Lead a team through strong knowledge and skills regarding customer relations and deliver unsurpassed Customer Experiences.
• Manage profits and expenses for the store.
• Recruit and select high caliber, success oriented talent, top-grade team and create talent pipeline for succession planning.
• Follow workforce management guidelines to optimally staff store, ensuring the right level of talent is scheduled appropriately based on the needs of the business.
• Execute visual directives to achieve a consistent company message and high standards.
• Effectively leads Doctor of Optometry co-planning business meetings.
• Leverage insurance plans with local companies and attends local health fairs.
• Adhere to and ensure compliance of team to Company and Host policies and procedures.
• Perform administrative duties to include cash, payroll, inventory management, technical application and understanding.
• Ensure all Company approved safety programs are implemented and maintained.
• Work weekends and evenings in support of the business needs, taking responsibility for the optimal running of the store and ensuring goals are met.

Skills

Store leadership

Business acumen

Team coaching

Sales orientation

Customer experience

Education

High School graduate

College degree or equivalent

Tools

Cash register

Computers

Calculators

Job description

LensCrafters at Macy’s is seeking a Store Manager to lead the LensCrafters operation as a marketplace leader and business owner within the community. You will drive topline and profitability, deliver exceptional customer and patient experiences, and maintain high performance standards through capable talent and strict process adherence.

You will recruit and coach a top-caliber team, schedule effectively, manage store operations, and lead visual standards.