Optical Store Lead & Customer Experience Coach

Colonial Group; Carmel (IN); On-site; USD 34,000 - 45,000; Full time

Benefits offered by this job

Vision Coverage

Paid Parental Leave

Bereavement Leave

401 (k) Savings Plan

Paid Time off

Milestone anniversary awards

Medical, Dental for Full Timers

And more!

Job summary

Visionworks in Indiana is seeking a Visionworks Optical Supervisor/Assistant Manager to lead store operations and support the General Manager in achieving financial goals. You will coach staff, supervise the exam lane and sales floor, and ensure a welcoming patient and customer journey.

The role requires 1-5 years of supervisory experience, a focus on profitability, and a commitment to delivering exceptional service in a fast-paced retail environment.

Qualifications

• HS Diploma, GED or equivalent experience required.
• 1-5 years of supervisory experience.
• Excellent customer service and communication skills.

Responsibilities

• Promote the store’s profitability by meeting daily, weekly, and monthly targets.
• Model and supervise the patient/customer journey, directing exam lane and sales floor staff.
• Coordinate and confirm doctor appointments and eyewear services to meet patient needs.
• Coach, motivate, and support associates to perform at a high level for a seamless customer experience.
• Resolve obstacles in the patient/customer experience in partnership with the GM.
• Execute broad operational activities to achieve store financial and customer experience goals.

Skills

Leadership

Customer service

Communication

Education

HS Diploma, GED or equivalent experience

Job description

Visionworks in Indiana is seeking a Visionworks Optical Supervisor/Assistant Manager to lead store operations and support the General Manager in achieving financial goals. You will coach staff, supervise the exam lane and sales floor, and ensure a welcoming patient and customer journey.

The role requires 1-5 years of supervisory experience, a focus on profitability, and a commitment to delivering exceptional service in a fast-paced retail environment.