Vision Care Specialist — Patient Experience Leader

Visionworks of America, Inc.; Phoenix (AZ); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Vision Coverage

Paid Parental Leave

Bereavement Leave

401 (k) Savings Plan

Paid Time off

Milestone anniversary awards

Medical, Dental for Full Timers

Job summary

Visionworks of America, Inc. is seeking a Clinical Specialist (CS)/Optometric Assistant to be the face of our Exam Practice. You will guide patients through initial testing, share eye health knowledge, and help connect exams with products and services in a simple, human and bold way.

The role emphasizes friendly service, accurate record keeping, and smooth transitions from doctor to sales floor, with benefits and a supportive team. Full-time and part-time options are available.

Qualifications

• Related customer or patient experience preferred, but not necessary
• HS diploma, GED or equivalent related job experience

Responsibilities

• Maintain complete and accurate patient records before conducing preliminary testing
• Introduce patient to OD and provide OD with important patient information
• Transition patient from doctor to sales floor and provide associates necessary information to educate and recommend products and services that meet their eye care needs
• Execute day-to-day operational activities to support the store's exam lane maintenance and patient experience goals including restocking inventory, cleaning equipment, and answering phones to meet additional patient needs

Skills

Customer or patient service experience

Communication skills

Education

HS diploma, GED or equivalent

Job description

Visionworks of America, Inc. is seeking a Clinical Specialist (CS)/Optometric Assistant to be the face of our Exam Practice. You will guide patients through initial testing, share eye health knowledge, and help connect exams with products and services in a simple, human and bold way.

The role emphasizes friendly service, accurate record keeping, and smooth transitions from doctor to sales floor, with benefits and a supportive team. Full-time and part-time options are available.