Vision Care Specialist — Front Desk & Pre-Exam

Visionworks; Erie (Erie County); Hybrid; USD 18,000 - 25,000; Full time

Benefits offered by this job

Vision coverage

Paid parental leave

Bereavement leave

401(k) savings plan

Paid time off

Milestone anniversary awards

Medical, dental for full timers

Job summary

Visionworks seeks a Clinical Specialist (CS)/Optometric Assistant to be the friendly face of our Exam Practice, guiding patients through preliminary testing and eye care journeys with warmth and expertise. You’ll bridge the doctor-patient transition, assist with information flow, and help educate customers on products and services that meet their eye care needs.

The role emphasizes strong customer service, accurate record keeping, and supportive store operations, offering a competitive full-time

Qualifications

• Related customer or patient experience preferred, but not necessary
• HS diploma, GED or equivalent related job experience

Responsibilities

• Maintain complete and accurate patient records before conducing preliminary testing
• Introduce patient to OD and provide OD with important patient information
• Transition patient from doctor to sales floor and provide associates necessary information to educate and recommend products and services that meet their eye care needs
• Execute day-to-day operational activities to support the store's exam lane maintenance and patient experience goals including restocking inventory, cleaning equipment, and answering phones to meet additional patient needs

Skills

Customer service

Education

HS diploma / GED

Job description

Visionworks seeks a Clinical Specialist (CS)/Optometric Assistant to be the friendly face of our Exam Practice, guiding patients through preliminary testing and eye care journeys with warmth and expertise. You’ll bridge the doctor-patient transition, assist with information flow, and help educate customers on products and services that meet their eye care needs.

The role emphasizes strong customer service, accurate record keeping, and supportive store operations, offering a competitive full-time