Optometry Clinical Specialist — Patient Experience

Clear Destination Inc.; Reno, Northern (NV, KY); Hybrid; USD 20,000 - 27,000; Full time

Benefits offered by this job

Vision Coverage

Paid Parental Leave

Bereavement Leave

401 (k) Savings Plan

Paid Time off

Milestone anniversary awards

Medical, Dental for Full Timers

Job summary

Visionworks is seeking a Clinical Specialist (CS)/Optometric Assistant to be the face of our Exam Practice, guiding patients through the Visionworks journey with warmth and expertise. You will learn eye health basics and support preliminary testing, ensuring each patient’s needs are met in a simple, human, and bold way.

Responsibilities include maintaining patient records, introducing patients to the OD, transitioning from exam to sales, and supporting daily store operations to enhance the

Qualifications

• Customer or patient experience preferred, but not necessary.
• HS diploma, GED or equivalent related job experience.

Responsibilities

• Maintain complete and accurate patient records before conducing preliminary testing.
• Introduce patient to OD and provide OD with important patient information.
• Transition patient from doctor to sales floor and educate on products and services that meet eye care needs.
• Execute day-to-day operational activities to support the store's exam lane maintenance and patient experience goals.

Skills

Customer service experience

Phone etiquette

Interpersonal skills

Education

HS diploma or GED

Job description

Visionworks is seeking a Clinical Specialist (CS)/Optometric Assistant to be the face of our Exam Practice, guiding patients through the Visionworks journey with warmth and expertise. You will learn eye health basics and support preliminary testing, ensuring each patient’s needs are met in a simple, human, and bold way.

Responsibilities include maintaining patient records, introducing patients to the OD, transitioning from exam to sales, and supporting daily store operations to enhance the