Vision Care Eyewear Specialist I

Keplr Vision; Old Saybrook, Northern (CT, KY); Hybrid; USD 33,000 - 41,000; Full time

Job summary

Keplr Vision in Old Saybrook, CT is seeking an Eyewear Consultant I to guide patients through lens options, educate on frames, and ensure quality care.

You will measure and fit eyewear, perform basic adjustments, manage frame and contact lens inventory, and help patients navigate insurance benefits. Excellent customer service and professional appearance are essential; 1+ years of experience is preferred and training is provided.

Qualifications

• Excellent customer service skills and professional presentation.
• 1+ years of experience in a similar role or transferrable retail experience.
• Willingness to learn and develop new skills.

Responsibilities

• Review prescriptions and orders based on medical charts.
• Educate patients on lens options and lifestyle-fit choices.
• Provide feedback on frame aesthetics while prioritizing care.
• Meet sales goals and assist patients with their needs.
• Manage inventory of frames and contacts to ensure variety.
• Measure and fit eyeglasses and perform basic adjustments.
• Place optical orders with understanding of insurance benefits.

Skills

Customer service

Organizational skills

Coachable/open to feedback

Willingness to learn

Flexible and adaptable

Phone and office etiquette

Optical experience (preferred)

Job description

Keplr Vision in Old Saybrook, CT is seeking an Eyewear Consultant I to guide patients through lens options, educate on frames, and ensure quality care.

You will measure and fit eyewear, perform basic adjustments, manage frame and contact lens inventory, and help patients navigate insurance benefits. Excellent customer service and professional appearance are essential; 1+ years of experience is preferred and training is provided.