Vision Care Concierge & Patient Experience Lead

Visionworks; Elizabethtown (KY); Hybrid; USD 12,000 - 18,000; Full time

Benefits offered by this job

Vision Coverage

Paid Parental Leave

Bereavement Leave

401(k) Savings Plan

Paid Time off

Milestone anniversary awards

Medical, Dental for Full Timers

Job summary

Visionworks is seeking an OD Tech/Optometric Assistant to be the friendly face of our exam practice. You will guide patients through early eye care steps, collect records, and help educate on products and services while ensuring a smooth journey from check-in to checkout.

Ideal candidates demonstrate strong customer service, a basic understanding of eye health, and a willingness to support both clinical and retail tasks in a fast-paced store environment.

Qualifications

• Customer or patient service experience is preferred.
• HS diploma, GED or equivalent related job experience.
• Knowledge of eye health and preliminary testing is helpful.

Responsibilities

• Maintain complete and accurate patient records before conducting preliminary testing.
• Introduce patient to the OD and provide important patient information.
• Transition patient from doctor to sales floor and educate on products and services.
• Support store operations and exam lane maintenance, including restocking inventory and answering phones.
• Open/close the store to support business needs.

Skills

Customer service

Interpersonal skills

Education

HS diploma or GED

Job description

Visionworks is seeking an OD Tech/Optometric Assistant to be the friendly face of our exam practice. You will guide patients through early eye care steps, collect records, and help educate on products and services while ensuring a smooth journey from check-in to checkout.

Ideal candidates demonstrate strong customer service, a basic understanding of eye health, and a willingness to support both clinical and retail tasks in a fast-paced store environment.